Viant Inc., formerly Concentra Network Services, is the leader in the managed care industry. Viant consists of a network and out-of-network group of services that our clients rely on to maximize savings opportunities and improve business processes. Viant's network side, Beech Street and ppoNEXT, have been a cornerstone in the healthcare industry, serving the needs of our clients and their members for more than 55 years. Viant's out-of-network services are the industry leader that have provided comprehensive cost control strategies to payers.
An Equal Opportunity Employer
Customer Service Representative 2 / 1136
Occupation:Call Center
Position Description:
JOB SUMMARY:
The Customer Service Representative 2 is responsible for responding to a variety of telephone inquiries from customers and promoting Viant’s products and services.
JOB RESPONSIBILITIES:
1. Talk with customers by phone or in person and review levels of customer satisfaction to ensure the best in customer service.
2. Interview customers to obtain information and communicate feedback to higher levels for follow up.
3. Answer customer questions.
4. Research and resolve a variety of customer service issues to ensure customer retention and satisfaction.
5. Submit accurate employer account information updates for input in database.
6. Act as a liaison to other departments to maintain existing accounts, develop new business opportunities, and address center operational issues.
7. Act as a resource to entry level Customer Service Representatives.
8. Demonstrate commitment to Viant core values.
9. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
The Customer Service Representative 2 relies on experience, judgment, and established guidelines to plan and accomplish job responsibilities. The incumbent works under direct supervision and acquires a basic understanding of the occupational healthcare field. The incumbent resolves mostly routine and varied questions and refers more complex issues to higher levels.
Qualifications:
• Minimum high school diploma or equivalent (i.e. GED)
• Minimum 2 years experience in healthcare, medical insurance, or related field
• Ability to multi task
• Ability to work independently as well as part of a team
• Ability to prioritize and manage time
• Ability to use software, hardware, and peripherals related to job responsibilities, including MS Office
• Ability to use standard office equipment
• Communication, organizational, interpersonal, and follow up skills
• Leadership, customer service, and problem solving skills
Diversity and Equal Employment Opportunity (EEO)
As an Equal Opportunity Employer, Viant will provide equal consideration to all colleagues and job
candidates without regard to sex, age, race, marital status, sexual orientation, religion,
national origin, citizenship status, physical or mental disability, political affiliation, service in
the Armed Forces of the United States, or any other characteristic protected by federal,
state, or local law.
Updated 6/24/09 RJM
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- Location:
Naperville, IL 60563 - Job Status/Type:
Full Time, Employee - Career Level:
Experienced (Non-Manager)
- Job RefCode:
1136
