Job Summary
- Location
- Little Rock, AR 72211
- Industries
- Insurance
- Job Type
- Full Time
- Employee
- Years of Experience
- 2+ to 5 Years
- Education Level
- High School or equivalent
- Career Level
- Entry Level
- Salary
> $25,000- Job Reference Code
- 9363.1072
Customer Service Representative - Bi-lingual
About the Job
Description:
Job Requisition Number: 9363
Essential Functions:
To provide superior service to all customers through telephone contact insuring the Company meets and exceeds the demands of the customer. This position will strive to complete the service cycle from inquiry to resolution while making a positive and lasting impression on the customer.
* Satisfies the needs of customer requests, ensuring policyholders, agents, providers, and vendors receive accurate and timely assistance in regards to all aspects of company operations.
* Handles bi-lingual (Spanish) customer requests.
* Promotes excellent public relations with all customers and assists with the conservation of business.
* Research detailed situations to assure responses given to customers are complete and accurate.
* Prepare the proper documentation to be placed in Company records in relation to inquiry and resolution of calls.
______________________________________________________
To apply for this position, please follow the online application process. Be sure to fully complete the form and include your resume. If you experience technical problems during the application process, please email applicationsupport@aegonusa.com
______________________________________________________
Qualifications:
Required skills, characteristics, experience, education and pre-employment testing requirements:
* High School diploma or equivalent with emphasis on business related courses
* Fluent in Spanish language
* 2-3 years in a customer service related area required; inbound call center experience preferred.
* General working knowledge of Microsoft Word and Excel.
* 1 year insurance experience preferred.
* This position is located in an office clerical environment
* Punctual and regular attendance is a requirement of the position
* COMMUNICATION: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
* CUSTOMER FOCUS: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
* DECISION MAKING AND PROBLEM SOLVING: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even dealing with emotional topics; review facts and weigh options.
* INTEGRITY: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
* POLICIES, PROCESS, AND PROCEDURES: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational polices and procedures; recognize and constructively conform to unwritten rules or practices.
* QUALITY: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect material for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
______________________________________________________
Salary/Benefits: > $25,000
Skill Family: CC Customer Service
Pay Band: Support
Target Proficiency Level: 2
Pay Range: 12.50/hr.
FLSA Status: Non-Exempt
Relocation Benefits: None
Regular full-time and part-time employees working 20 hours or more per week are eligible for the AEGON USA, Inc., benefit package, which is a comprehensive benefit package including optional Health, Dental, Vision, Flexible Spending Accounts, 401k, and more. More details will be provided upon selection for interview.
______________________________________________________
Job Location: Little Rock, AR
Job Number: 9363
Company URL: http://https://eservices.aegonins.com/ext_site/erecruitframe.html
Company Profile:
Transamerica Life Insurance Company is a leading provider of life, accident, and supplemental health insurance products. Our Administrative Office located in Little Rock, Arkansas, is focused on a highly trained and professional workforce that is committed to quality service to its customers. The Worksite Marketing Division provides operational support to independent insurance agent and brokers who sell Life, Accident and Supplemental Health insurance, underwritten by AEGON Insurance Company affiliates. We offer an energetic, creative and dynamic environment for qualifying individuals.
______________________________________________________
AEGON/Transamerica is an equal opportunity employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, marital status, citizenship status, military service status, or other basis protected by law.
When necessary, Transamerica will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.
______________________________________________________
Job Requisition Number: 9363
Essential Functions:
To provide superior service to all customers through telephone contact insuring the Company meets and exceeds the demands of the customer. This position will strive to complete the service cycle from inquiry to resolution while making a positive and lasting impression on the customer.
* Satisfies the needs of customer requests, ensuring policyholders, agents, providers, and vendors receive accurate and timely assistance in regards to all aspects of company operations.
* Handles bi-lingual (Spanish) customer requests.
* Promotes excellent public relations with all customers and assists with the conservation of business.
* Research detailed situations to assure responses given to customers are complete and accurate.
* Prepare the proper documentation to be placed in Company records in relation to inquiry and resolution of calls.
______________________________________________________
To apply for this position, please follow the online application process. Be sure to fully complete the form and include your resume. If you experience technical problems during the application process, please email applicationsupport@aegonusa.com
______________________________________________________
Qualifications:
Required skills, characteristics, experience, education and pre-employment testing requirements:
* High School diploma or equivalent with emphasis on business related courses
* Fluent in Spanish language
* 2-3 years in a customer service related area required; inbound call center experience preferred.
* General working knowledge of Microsoft Word and Excel.
* 1 year insurance experience preferred.
* This position is located in an office clerical environment
* Punctual and regular attendance is a requirement of the position
* COMMUNICATION: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
* CUSTOMER FOCUS: Able to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
* DECISION MAKING AND PROBLEM SOLVING: Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even dealing with emotional topics; review facts and weigh options.
* INTEGRITY: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
* POLICIES, PROCESS, AND PROCEDURES: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational polices and procedures; recognize and constructively conform to unwritten rules or practices.
* QUALITY: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect material for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
______________________________________________________
Salary/Benefits: > $25,000
Skill Family: CC Customer Service
Pay Band: Support
Target Proficiency Level: 2
Pay Range: 12.50/hr.
FLSA Status: Non-Exempt
Relocation Benefits: None
Regular full-time and part-time employees working 20 hours or more per week are eligible for the AEGON USA, Inc., benefit package, which is a comprehensive benefit package including optional Health, Dental, Vision, Flexible Spending Accounts, 401k, and more. More details will be provided upon selection for interview.
______________________________________________________
Job Location: Little Rock, AR
Job Number: 9363
Company URL: http://https://eservices.aegonins.com/ext_site/erecruitframe.html
Company Profile:
Transamerica Life Insurance Company is a leading provider of life, accident, and supplemental health insurance products. Our Administrative Office located in Little Rock, Arkansas, is focused on a highly trained and professional workforce that is committed to quality service to its customers. The Worksite Marketing Division provides operational support to independent insurance agent and brokers who sell Life, Accident and Supplemental Health insurance, underwritten by AEGON Insurance Company affiliates. We offer an energetic, creative and dynamic environment for qualifying individuals.
______________________________________________________
AEGON/Transamerica is an equal opportunity employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, medical condition, marital status, citizenship status, military service status, or other basis protected by law.
When necessary, Transamerica will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.
______________________________________________________
