Job Summary
- Company
- US Expediters CPAP.com
- Location
- Houston, TX 77074
- Industries
- Healthcare Services
- Medical Devices and Supplies
- Job Type
- Full Time
- Employee
- Years of Experience
- Less than 1 Year
- Education Level
- Some College Coursework Completed
- Career Level
- Entry Level
- Salary
- USD 13.00 /hour
Health Insurance offered after 90 days, 401K, IRA and
Customer Service Representative-Call Center
About the Job
Customer Service Representative for Call Center Supporting On Line Medical Equipment Provider. Call Center Experience a Plus
Position Summary
Verbal and email communications to
support and service our toll free callers in all facets and functions
relating to our website and its products and services for equipment used in the treatment of Sleep Apnea, before, during
and after an order has been placed.
support and service our toll free callers in all facets and functions
relating to our website and its products and services for equipment used in the treatment of Sleep Apnea, before, during
and after an order has been placed.
Training is provided.
General Duties:
* Phone support
* Daily duty related to order processing
* Rotating shifts to cover our phone support hours
* Some shifts are worked from home (computer and high speed internet required)
* No cold calling
Tasks:
* Field customer calls to place and address orders, assisting with equipment questions
* Process online orders, contacting customers as needed to complete transactions
* Respond to customer via email
* Upload and download files via email, and fax server
* Assist walk-in customers in our store
* Reference our website products and FAQ to assist customers in finding solutions to product and clinical questions
* "Make it work" by troubleshooting clinical and technical customer questions before and after the sale
Please Note:
* Previous knowledge of CPAP Equipment or Sleep Apnea is helpful but NOT required
* This
position requires an openness to learning new information in a short
period of time * Product advancements and equipment changes require
on-going learning
position requires an openness to learning new information in a short
period of time * Product advancements and equipment changes require
on-going learning
* Training is provided
Skill Set:
* Clear and pleasant speaking voice
* Clear and concise verbal and written communications
* Proficient typist
* Knowledge of web based tools (Email, Forms, Shopping Websites)
* Able to multi-task
* Self motivated learner
* Positive attitude
* Flexible, engaged team player
* A wiliness to come in and help people every day and get up and do it again tomorrow
Our Training Process:
All Customer Service Representatives will spend time becoming familiar with the products we represent. This includes instruction and testing sessions to ensure adequate product knowledge and understanding processes.
The training period will
include working in our air conditioned warehouse providing exposure to the product and shipping processes. There is some lifting and you must be
physically and mentally able to work effectively and safely.
include working in our air conditioned warehouse providing exposure to the product and shipping processes. There is some lifting and you must be
physically and mentally able to work effectively and safely.
Background checks:
We conduct background checks on all applicants. A clean criminal record is required for employment with our company.
If
you feel you have the characteristics required to excel in this job and
would like to hear more about it, we would love to hear from you!
Submit your resume for consideration.
you feel you have the characteristics required to excel in this job and
would like to hear more about it, we would love to hear from you!
Submit your resume for consideration.
Company Tools
Contact Information
US Expediters CPAP.com
