Committed. Competitive. Constructing our Future.
That's Travelers. We are one of the leading insurance companies in the United States. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
We are currently looking for a Customer Service Representative, Claim. Please read on for more details regarding this position.
JOB DESCRIPTION:
SUMMARY:
This position is responsible for building and maintaining effective relationships with our various customers through effectively and efficiently responding to inquiry calls and capturing notice of loss information. Provides customer service to customers over the phone at a level that is consistent with Travelers Claim Customer Service quality and productivity goals. Assist in basic customer service procedures and routing information in a prompt and courteous manner.
PRIMARY DUTIES:
Professionally answer telephone calls, respond to routine questions, and reroute calls when appropriate.
Apply effective listening skills through recognition of customer’s need and adjust style accordingly.
Effectively capture claim loss information from accounts/customers via fax in a prompt and efficient manner.
Accurately input loss information into a claim multi-line system via a personal computer.
Consistently provide top-tier, high-level customer service to our accounts/customers.
Maintain and update reference material needed to provide quality service.
Promptly and courteously respond to customer inquiries and/or refer them effectively to someone who can assist them.
Share customer concerns with Team Leader and/or Unit Manager to promptly and effectively address any outstanding issues.
Share any telephone or system concerns with Team Leader and/or Unit Manager to promptly overcome any potential problems.
COMMUNICATION SKILLS:
Solid communication/telephone skills
COMPUTER SKILLS:
Keyboard/personal computer skills (35 WPM)
Data entry with focus and skills.
OTHER:
Personal time management and organizational skills to meet productivity objectives.
Customer Focus
Communication
Team Work
Flexibility
In addition to an exciting environment, we offer:
* Competitive base salary with additional opportunities for variable pay through recognition programs and incentive awards
* 401(k) with company match
* Comprehensive health plans that include coverage for same sex/domestic partners
* Strong work/family and employee assistance programs
* Tuition reimbursement
* Vacation Purchase Plan
* Training/Development opportunities
We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. Explore what we have to offer.
For immediate consideration for this position, please click on the "Apply Now" button at the bottom of this posting.
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
