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Syncada from Visa is a joint venture between two of the most respected organizations in the financial industry, Visa and U.S. Bank. Our mission is simple: to build an open, global payment network that banks can offer to their corporate and government clients, as a more efficient way to pay and be paid.

Syncada's technology is based upon the PowerTrack platform, a software-as-a-service payment system created by U.S. Bank. Syncada extends the vision of both Visa and U.S. Bank to provide companies and governments a way to replace inefficient, paper-based accounts payable and accounts receivable processes with an integrated, fully electronic financial supply chain platform.

Our solution is only offered through banks, and is the result of our employees' deep knowledge of the challenges faced by financial institutions and their customers. We base our product development efforts on actual user feedback from our clients, so we can meet these challenges with innovative technology that provides flexible, customized, invoice processing, payment, and financing options.

Customer Service Representative - Freight Payment

Syncada LLC

Department: Operations
Location: Naperville, IL (Chicago)


Duties & Responsibilities:

  • Responsible for establishing and maintaining great working relationships with assigned business accounts, serving as the main day to day contact
  • Investigates and researches various requests both online and archival, to resolve problems
  • Monitors customer accounts and initiates corrective action, adjustments, and maintenance, as appropriate
  • Maintain positive customer relations and overall service level management
  • Use Syncada product and industry knowledge to respond to customer inquiries and to provide best practice solutions
  • Counsel buyers/sellers to resolves issue that may slow or complicate payment or cash application
  • Answer customer calls/emails as the first point of contact for service calls
  • Accurately document buyer/seller issues and log customer call (in Siebel) for future issue analysis
  • Coordinate/escalate issues requiring additional assistance as/when appropriate
  • Implement initiatives to enhance buyer/seller satisfaction where necessary
  • Communicate with buyers/sellers clearly and professionally; develop and maintain strong customer relationships
  • Provide reports on actionable items in Syncada (Approval Required, Audit Exception, Unmatched - Seller/Buyer, Held
  • Track open service requests and ensure timely completion (Siebel)
  • Effectively treat customers in a consistent, courteous an efficient manner
  • Inform Account Manager of critical issues/updates affecting the relationship. Partner with the Account Manager to resolve issues, when necessary
  • Take the lead - both with the customer and internally - to resolve customer issues/problems and follow up to ensure the highest satisfaction



Requirements & Education:

  • Bachelor’s Degree preferred or equivalent experience
  • Minimum of 2 years related professional experience
  • Strong written and verbal communication and interpersonal skills
  • Stress tolerant
  • Excellent organization and prioritization abilities
  • Initiative and strong work standards
  • Proficient in Microsoft Word, and Excel
  • Strong Customer Service skills
  • Strong software/technical support skills preferred

    • Company:
      Syncada LLC
    • Location:
      Naperville, IL 60563
    • Job Status/Type:
      Full Time
      Employee
    • Industry:
      Financial Services
      Other/Not Classified
    • Work Experience:
      2+ to 5 Years
    • Career Level:
      Experienced (Non-Manager)
    • Education:
      Bachelor's Degree
    • Company:
      Syncada LLC
    • Please visit our career site here


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