About the Job
Customer Service Representative, Health Care
We are currently seeking a highly motivated, results oriented professional for the role of IPAP Coordinator. The IPAP coordinator will be responsible for performing customer service activities, data entry, order fulfillment, etc., within specific Institutional Patient Assistance Programs. They will also be responsible for providing customer service phone coverage in a call center environment. inVentiv health (NASDAQ, VTIV) is the premier provider of outsourcing services to the Pharmaceutical and Life Science industries. Our dramatic growth in Clinical, Communications and Field Sales & Clinical Team solutions has led to a global organization recognized by Fortune Magazine’s Fastest Growing Public Companies for two consecutive years. Over the past decade, inVentiv has committed itself to hiring and retaining the very best talent in the healthcare industry, those who have a single common characteristic: the desire and aptitude to succeed. We are focused on hiring the best, those who possess unparalleled knowledge and experience as well as a passion for delivering exceptional ideas and service to our clients. In turn, inVentiv provides an opportunity-rich environment where employees can grow as professionals in one of many disciplines and pursue long-term career goals throughout our worldwide network of locations. Temporary Personnel Staffing (TPS) is dedicated to helping inVentiv Health companies and our clients manage their most valuable resource – their people. TPS, is a premier staffing agency underneath the umbrella of inVentiv Health solely dedicated to the internal hiring needs for the organization specifically for contract and contract to hire positions. We are focusing on hiring the best contractors, those who possess unparalleled knowledge and experience as well as a passion for delivering exceptional ideas and service. Temporary Personnel Staffing is part of Ventiv Recruitment Services, one of the over 38 companies which operate under the parent corporation, inVentiv Health. Our headquarters are located in Somerset, NJ, with campuses and operations throughout the US. Responsibilities:(Duties may include, but not limited to all or some of the following)· Ensure timely completion of day-to-day work activities· Handle inbound and outbound calls· Approve, deny and reject facility enrollments · Verify and process electronic or manual replenishment request· Troubleshoot internal processes, caller and customer issues· Communicate with facilities to review exception reports and resolve program issues· Act as liaison between program and distribution center· Maintain spreadsheets for monthly reports· Meet department customer service and call standards· Troubleshoot order issues· Print, mail or fax program correspondence· Validate facility licensing· Process facility inbound correspondence· Perform clerical duties: filing, faxing, shredding, etc.· Participate in department meetings· Perform ad-hoc projects for management· Create and draft program letters as needed EducationRequired: High School degree or equivalent required 2+ years in customer service, pharmaceutical, medical, insurance, call center, or related similar field 1+ year in PAP Preferred: Leadership experience preferred Strong knowledge of patient assistance programs Strong knowledge of Microsoft Excel SkillsRequired:Customer focused Fast and accurate data entry Clear, pleasant speaking voice Good interpersonal skills Ability to handle multiple tasks and troubleshoot issues Ability to work with little or no supervision Team player/consensus builder Ability to interact with a diverse group Benefits: At inVentiv health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance. EOE: inVentiv health & its Clients are equal opportunity employers and are committed to employing a diverse workforce.
