National Interstate Insurance Company is currently seeking a Customer Service Representative I in our Honolulu, HI office.

Summary

Assisting the Commercial Underwriters achieve their goals of managing the needs of the customer and achieving the strategic and operation plan for profit, production, and service established by the Regional Office.

Main responsibilities include:

·         Assist commercial underwriters by performing clerical, processing, and pre-underwriting activities for all new, renewal, and endorsement business.

·         Responsible for performing activities required for the underwriting decision making process, which includes:

a) Screening and routing all incoming correspondence.

b) Performing initial preparation activities for new business.

c) Processing renewals, cancellations, reinstatements, and other transactions within authority level.

d) Providing direct assistance to producers by responding to service related issues.

e) Effectively using the POINT/Paradox systems for data access, analysis, entry, and processing.

·         Correspond with agents via the telephone, through written communications and on occasion, direct contact agency visits.

·         Daily interaction with the commercial underwriters.

·         Perform special projects/duties as needed.

·         Perform other related functions as assigned.

Qualifications we’re looking for:

·         High school diploma or commensurate experience.

·         Ability to professionally and effectively communicate with agents, applicants and insured's via the telephone or written communication to extract information necessary.

·         PC competency, including use of basic applications (word processing and spreadsheets), and ability to learn current computer system.

·         Ability and willingness to strengthen and expand technical skills through on-the-job training, assigned self-study, and participation in department training activities.

·         Ability to multi-task and work independently.

Further information about us:

National Interstate Insurance Company (Nasdaq: NATL)

We’re a leading specialty property and casualty insurance company.  We’ve been providing innovative and customized insurance products and services to specialty markets since 1989.  We’ve prospered thanks to the vision and dedication of our employees. We're an established, dynamic, continuously growing, employee-conscious company, seeking candidates with that same enthusiasm, professionalism and passion! 

Our success is backed up by recognition from some of the area’s and nation’s top organizations.  We’re proud to be recipients of the NEO Success Award, recognizing the region’s most successful companies.  A.M. Best, the leading industry indicator of financial strength, rated us ‘A’ (excellent), financial size (IX).

Our corporate headquarters is located on a beautiful campus in Richfield, OH, just off of I-77, I-271 and the Turnpike, right between Cleveland and Akron. But our convenient location is only one of the many benefits we have to offer.  Some of the other great benefits Full-time employees enjoy:

·         Comprehensive health, dental, and vision insurance

·         Short-Term and Long-Term Disability insurance

·         Life and AD&D insurance

·         401(k) retirement plan

·         Profit Sharing Contribution program

·         Goalsharing Bonus program

·         Tuition Sharing and Reimbursement program

·         Paid Time Off & Holidays

·         Employee Assistance program

·         Employee Referral Bonus program

·         On-site fitness center

·         Lunch program

·         And more! 

Equal Opportunity Employer

Drug Free Workplace

www.NATL.com/careers