• Location:
  Memphis, TN 37501

• Job Status/Type:
  Full Time, Employee

• Job Category:
  Customer Support/Client Care

• Occupations:
  Call Center

• Career Level:
  Entry Level

• Work Experience:
  1+ to 2 Years

• Education:
  High School or equivalent

• Reference Code:
  7718

Customer Service Representative - Inbound

***Must be able to attend training that begins on November 30, 2009, 8 a.m. - 5 p.m., Monday - Friday.

Available Shifts:

5:30 a.m. - 2:00 p.m.
3:30 p.m. - 10:00 p.m.

***Flexible to work weekends and holidays***

Job Description/General Summary:
Process general customer service related inquiries as they relate to billing, sales and service. Respond to incoming customer calls or e-mail inquiries to provide accurate and complete information and assistance to Terminix customers.

1-2 years of customer service experience in a call center environment preferred. Basic knowledge of Microsoft Word, Excel, and Basic Windows. Excellent oral and written communication skills. Ability to adapt to fast paced environment.

Essential Duties / Responsibilities:
• Answer incoming customer calls and inquiries on behalf of Terminix
• Offers assistance to customers with service, billing or other issues
• Records all customer information and call history information accurately on appropriate paperwork or electronic systems
• Ensures maximum sensitivity, proper routing and responsiveness to all customer requirements
• Maintain level of knowledge and understanding of features of service, operating systems, marketing promos and special offers

Knowledge, Skills and Abilities Required:
High School diploma/G.E.D. Two (2) years clerical or customer service experience which includes utilization of a personal computer or a CRT. Ability to type 25 wpm. Verbal communication (telephone) skills. Willingness to work different shifts and weekend/holidays based on business needs. Ability to work in a stressful environment.

Work Environment / Physical Demands:
This position calls for various work schedules within a 24/7/365 working environment. While performing these duties, the employee is typically required to sit in a cubicle, type, talk and hear. The employee is occasionally required to walk to various operating units within the department. The employee, on occasion, may be required to lift and/or handle boxes up to 20 lbs. in weight.

For consideration, please click here.

TERMINIX

EOE/AA M/F/D/V

EOE/AAM/F/D/V