Job Summary
- Company
- Policy Studies Inc.
- Location
- ASHEVILLE, NC 28803
- Industries
- All
- Job Type
- Full Time
- Employee
- Career Level
- Experienced (Non-Manager)
- Job Reference Code
- 12022RNCN02
Customer Service Representative
About the Job
PSI (www.policy-studies.com), is a rapidly expanding, nationally recognized provider of outsourcing, technology, and consulting services to health and human services organizations.
This position assists customers in regards to program inquiries and account resolutions in a call center environment. Responsibilities include:
• Answering questions, providing information and education on programs and services;
• Responding to requests, and/or taking actions on accounts or applications;
• Following standard procedures and scripted dialogue to ensure consistency and accuracy;
• Facilitating the conversation by soliciting needed information, clarifying responses, and addressing concerns;
• Managing customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills and extensive technical program knowledge
The ideal candidate will typically possess the following:
• High school diploma or equivalent and two (2) years of customer service/call center experience.
• Experience operating a personal computer and a TTY machine.
• Must be able to communicate effectively and professionally, verbally and in writing, to all segments of the population.
• Cultural sensitivity, objectivity, and strong communication skills are essential.
PSI provides comprehensive benefits including medical, dental and vision coverage, paid time off, paid holidays, 401(k), and more!
Talented individuals with a passion for doing socially useful work are encouraged to apply. If you are interested in this position and meet the qualifications, please send your resume and cover letter, including salary requirements.
PSI is an Equal Opportunity Employer
exp-Call Center,exp-Customer Service,skill-MS Excel,skill-Typing
This position assists customers in regards to program inquiries and account resolutions in a call center environment. Responsibilities include:
• Answering questions, providing information and education on programs and services;
• Responding to requests, and/or taking actions on accounts or applications;
• Following standard procedures and scripted dialogue to ensure consistency and accuracy;
• Facilitating the conversation by soliciting needed information, clarifying responses, and addressing concerns;
• Managing customer inquiries with consistency, accuracy, and professionalism, displaying excellent customer service skills and extensive technical program knowledge
The ideal candidate will typically possess the following:
• High school diploma or equivalent and two (2) years of customer service/call center experience.
• Experience operating a personal computer and a TTY machine.
• Must be able to communicate effectively and professionally, verbally and in writing, to all segments of the population.
• Cultural sensitivity, objectivity, and strong communication skills are essential.
PSI provides comprehensive benefits including medical, dental and vision coverage, paid time off, paid holidays, 401(k), and more!
Talented individuals with a passion for doing socially useful work are encouraged to apply. If you are interested in this position and meet the qualifications, please send your resume and cover letter, including salary requirements.
PSI is an Equal Opportunity Employer
exp-Call Center,exp-Customer Service,skill-MS Excel,skill-Typing
Company Tools
Contact Information
Policy Studies Inc.
