Customer Care Representative

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquires
• handle and resolve customer complaints
• assist your customers with their purchase of electronic components
• provide sale support and customer service
• build relationship with existing customers and create new ones
• set up new customer accounts
• process orders, forms, applications and requests
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• maintain customer databases
• communicate and coordinate with internal departments
• follow up on customer interactions
• provide feedback on the efficiency of the customer service process

Education and Experience:
- High school diploma, general education degree or equivalent
- Proven customer service and interpersonal skills

- College experience