Customer Service Representative
Symetra Financial is a family of companies with nearly a half-century of experience offering retirement plans, employee benefits, annuities and life insurance. We’re passionate about making a difference and we believe anything is possible when you reach for great things. We improve the lives of others by helping individuals retire with income they will never outlive, helping families recover from personal loss, and helping uninsured workers gain access to health care. We have the vision to see great things ahead and the experience to know how to reach for them. It is about the anything-is-possible spirit that makes us unique.

Position Description:

We are actively searching for a Customer Service Representative to join our Individual Client Services team!

• Review customer requests, and provide accurate and timely transaction processing
• Provide excellent customer service via phone and written/electronic communication
• Maintain current knowledge of products, business rules and regulations
• Identify opportunities to improve business processes, including improvement of procedures

To be considered further for opportunity, candidates will possess the following skills, experience & education:

• Strong customer service orientation, including demonstrated interpersonal skills
• Excellent verbal and written communication skills
• Strong organizational skills to include the ability to manage multiple responsibilities and priorities concurrently
• High level attention to detail and accuracy
• Proven ability to learn and manage multiple PC and mainframe applications
• Ability to research answers, learn quickly, and retain information
• Demonstrated initiative and self-motivation
• Ability to follow up with others promptly and professionally on outstanding issues
• Ability to work successfully both independently and in a team environment
• Four year college degree or equivalent experience preferred
• Prior exposure to telephone customer service including answering inbound calls preferred
• Life/Disability agent license and/or Series 6 and 63 licensing a plus!

Location:
Bellevue, WA 98004

Status:
Full Time, Employee

Job Category:
Customer Support/Client Care

Career Level:
Entry Level

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