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Job Summary

L-com, Inc.
Boca Raton, FL 33487
Manufacturing - Other
Computer Hardware
Job Type
Full Time
Years of Experience
2+ to 5 Years
Education Level
Some College Coursework Completed
Career Level
Experienced (Non-Manager)

Company Bonus

Customer Service Representative

About the Job

About the Job

This is an opportunity for you to join a nationally award winning Customer Service team. (Customer Service Department of the Year 2011 and 2012)  As a Customer Service Representative you are responsible for providing exceptional service in a fast paced, dynamic, multi-channel environment.  Customer Service Representatives accurately and efficiently receive and enter sales orders, provide price quotes and work with customers to provide solutions that create customer loyalty and build upon L-com’s outstanding reputation as an industry leader.  This is a full time position with occasional overtime required. Bi-lingual Spanish Speaking Preferred. (Monday – Friday, No Weekends)


General Duties:


- Ensure proper qualification of all contacts, customers and opportunities

- Master the L-com order entry process including the EPDS order entry system

- Consistently clean and keep current the contact database

- Oversee timely and accurate entry and review customer orders

- Follow all ISO 9001 procedures and work instructions related to the position

- Interact with the L-com customer via the most efficient medium for the customer

- Learn L-com’s product offerings to the best of your ability

- Assume additional projects as directed by the management team

- Contribute as a team member in the customer service department and provide the best   customer service possible to our internal and external customers

- Strive to make the customer’s experience with L-com pleasant and effective


Required Skills and Experience:


- Experience reviewing customer purchase orders and data/order entry in a Call Center Environment

- Proven experience dealing with customers

- Ability to work with customers/teams to resolve issues, strongly preferred
- Ability and experience working in a fast paced, dynamic environment

- Excellent Oral and Written communication skills (including typing)
- Strong Attention to detail
- Ability to work independently and as part of a team to meet daily goals and deadlines
- Ability to effectively multi-task
- Computer skills (Microsoft Word, Excel, Outlook)

- Fluent in English/Spanish (or other language) preferred.

Access to our facility (and, therefore, employment) is restricted under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) to U.S. Citizens, lawful permanent residents of the United States and properly licensed foreign persons. Applicants receiving a conditional offer of employment will be required to provide information to determine whether they are subject to these regulations and, if so, to assess their country of chargeability for export control purposes.                 


Reports to: Contact Center Manager



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