Job Summary
- Company
- Stevens Transport
- Location
- Dallas, TX 75227
- Industries
- Transport and Storage - Materials
- Job Type
- Full Time
- Employee
- Years of Experience
- 5+ to 7 Years
- Career Level
- Experienced (Non-Manager)
Customer Service Representative
About the Job
Company Profile:
STEVENS TRANSPORT OVERVIEW
Stevens Transport, Inc. is recognized as one of North America’s premier Multi-Modal temperature controlled truckload carriers. Stevens specializes in the time sensitive movement of truckload shipments via Over the Road, Inter-Modal, 3PL and through our Logistics network generates more than 500 million in sales annually.
Stevens’ worldwide headquarters is based on 52 acres in Dallas, TX supporting 550 on-site employees and over 2400 internationally, with satellite offices located throughout the United States, Canada and Mexico. Our dedicated professionals respond to an impressive list of Fortune 500 companies. Recognized for superior service tailored to customer’s needs, Stevens continually ranks in the top 50 transportation companies. A driving commitment to excellence is shared by every individual at Stevens Transport.
Our philosophy is "Success begins and ends with people". Based on that premise, our mission is to hire and retain top quality people, provide them with the finest tools available, and technology available, then train and challenge them to meet the highest standards of performance.
BENEFITS
Stevens Transport, Inc. offers a competitive salary and benefits package, including health, dental, vision, and life insurance, and 401K. We are an Equal Opportunity Employer.
Job Description:
This position is for local residents only.
CUSTOMER SERVICE REPRESENTATIVE
JOB SUMMARY
As an individual contributor, the Customer Service Representative (CSR) is the key point of contact between a specific customer and Stevens Transport and manages customer expectations against operational capabilities.
· Communicates with specific customers on a daily basis to coordinate shipments based on allocation.
· Receives and enter loads tendered through fax, e-mail, and EDI in a timely manner.
· Solicits customers as needed to secure shipment orders.
· Prioritizes and multi-tasks in a fast paced environment.
· Resolves customer issues to meet quality and on-time service expectations.
· Follows Company protocol to schedule pick up and delivery times.
· Maintains current driver and equipment utilization reports.
· Tracks loads and investigates problems pertinent to loads in transit.
· Proactively communicates issues with customers and trouble shoots.
· Collaborates with appropriate departments to resolve issues (driver managers, brokerage, dispatch, planning, etc.).
· Speaks to customers in a consistent, courteous, and efficient manner.
Job Requirements:
REQUIREMENTS
Must be able to Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solution; Work well in-group problem solving situations.
QUALIFICATIONS
· 5-7 years CSR, Inside Sales, or Customer Service in the Transportation Industry
· Exemplary communication, relationship-building, and negotiation skills
· Ability to multi task and work in a team environment
· Refrigerated, Produce, and/or Meat experience a plus
· Proficiency in Outlook, Word, and Excel
· EDI, AS400, and Qualcomm experience preferred
· Typing of 35-45 wpm minimum
· Some college coursework
IDEAL CANDIDATE
We look for candidates who share our commitment to excellence, and that can meet the challenge of managing people, assets and time.
STEVENS TRANSPORT OVERVIEW
Stevens Transport, Inc. is recognized as one of North America’s premier Multi-Modal temperature controlled truckload carriers. Stevens specializes in the time sensitive movement of truckload shipments via Over the Road, Inter-Modal, 3PL and through our Logistics network generates more than 500 million in sales annually.
Stevens’ worldwide headquarters is based on 52 acres in Dallas, TX supporting 550 on-site employees and over 2400 internationally, with satellite offices located throughout the United States, Canada and Mexico. Our dedicated professionals respond to an impressive list of Fortune 500 companies. Recognized for superior service tailored to customer’s needs, Stevens continually ranks in the top 50 transportation companies. A driving commitment to excellence is shared by every individual at Stevens Transport.
Our philosophy is "Success begins and ends with people". Based on that premise, our mission is to hire and retain top quality people, provide them with the finest tools available, and technology available, then train and challenge them to meet the highest standards of performance.
BENEFITS
Stevens Transport, Inc. offers a competitive salary and benefits package, including health, dental, vision, and life insurance, and 401K. We are an Equal Opportunity Employer.
Job Description:
This position is for local residents only.
CUSTOMER SERVICE REPRESENTATIVE
JOB SUMMARY
As an individual contributor, the Customer Service Representative (CSR) is the key point of contact between a specific customer and Stevens Transport and manages customer expectations against operational capabilities.
· Communicates with specific customers on a daily basis to coordinate shipments based on allocation.
· Receives and enter loads tendered through fax, e-mail, and EDI in a timely manner.
· Solicits customers as needed to secure shipment orders.
· Prioritizes and multi-tasks in a fast paced environment.
· Resolves customer issues to meet quality and on-time service expectations.
· Follows Company protocol to schedule pick up and delivery times.
· Maintains current driver and equipment utilization reports.
· Tracks loads and investigates problems pertinent to loads in transit.
· Proactively communicates issues with customers and trouble shoots.
· Collaborates with appropriate departments to resolve issues (driver managers, brokerage, dispatch, planning, etc.).
· Speaks to customers in a consistent, courteous, and efficient manner.
Job Requirements:
REQUIREMENTS
Must be able to Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solution; Work well in-group problem solving situations.
QUALIFICATIONS
· 5-7 years CSR, Inside Sales, or Customer Service in the Transportation Industry
· Exemplary communication, relationship-building, and negotiation skills
· Ability to multi task and work in a team environment
· Refrigerated, Produce, and/or Meat experience a plus
· Proficiency in Outlook, Word, and Excel
· EDI, AS400, and Qualcomm experience preferred
· Typing of 35-45 wpm minimum
· Some college coursework
IDEAL CANDIDATE
We look for candidates who share our commitment to excellence, and that can meet the challenge of managing people, assets and time.
Company Tools
Contact Information
Stevens Transport
