Customer Service Representative

Bazooka Candy Brands, the Confectionery division of The Topps Company, is seeking a Customer Service Representative in its Duryea, PA office. The ideal candidate should have strong experience in a customer service setting and is a team player that possesses the ability to multi-task in a fast-paced, exciting environment.  

Duties and Responsibilities

End to end processing of confectionery orders which includes the following tasks:

• Entering and processing of orders to ensure product and delivery issues are addressed
• Manage ad hoc scenarios relative to product/customer specific scenarios
• Assess various methods of routing to most efficiently meet rigid deadlines

Respond to all order inquiries from brokers, sales representatives and other departments.

Communicate all order exceptions (i.e. late orders, product shortages) to respective parties.     

Coordinate and complete various tasks relative to in-bound and out-bound distribution needs.

Complete various distribution related tasks to support the Sports and Entertainment division.

Work closely with functional groups such as credit, purchasing, QA, and inventory control to meet needs of customers.

Continually identify areas in need of improvement to increase overall departmental efficiency.

Skills and Abilities

Strong computer skills – MS Excel, Word skills are essential

Ability to work under pressure and meet tight deadlines

Strong verbal & written communication skills

Attention to detail and strong organizational skills

Innovative approach to business challenges

Education & Qualifications

3+ years experience in Customer Service

Bachelors degree required or equivalent experience

Supply chain and business to business experience a plus