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Job Summary

Conestoga Wood Specialties
East Earl, PA 17519
Manufacturing - Other
Job Type
Full Time
Years of Experience
1+ to 2 Years
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)

Customer Service Representative

About the Job


Conestoga Wood Specialties a leading manufacturer of wood components for the kitchen and bath industries and one of the area’s largest employers is seeking an experienced Customer Service Representative to provide support to our customer base.


Job responsibilities:

Ø      Handle all customer questions related to work-in-process, shipment schedules, credit policies and procedures, status of orders, product specifications, product changes, new product introductions and promotions

Ø      Provide customers with prompt, professional and courteous service

Ø      Facilitate, resolve and suggest alternative solutions when necessary to meet customer’s expectations

Ø      Develop a thorough knowledge of all company products, product specifications, applicable software and policies and procedures

Ø      Process orders in an efficient and accurate manner



Ø      Ability to work well in a team environment

Ø      Quality conscious, detail oriented and goal driven

Ø      Excellent communication skills, both verbal and written

Ø      Excellent problem solving skills

Ø      Ability to perform multiple tasks (typing/proofing/phone calls)

Ø      Data entry skills and computer experience preferred(AS400 and Microsoft Office)

Ø      Ability to work flexible hours

Ø      1-2 years of prior customer service experience preferred

Ø      Woodworking knowledge not required but a plus



We provide an excellent compensation and benefits package which includes medical, dental and prescription along with life and disability coverage. For consideration, please send resume with salary requirements to:


Conestoga Wood Specialties

245 Reading Road 

P. O. Box 158 

East Earl, PA 17519-0158

Attention:  Corporate Human Resources

E-mail: resumes@conestogawood.com

Fax 717-445-2898




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