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Customer Service Representativ...

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Job Summary

Company
Johnson Controls
Location
Fort Wayne, IN
Industries
Other/Not Classified
Job Type
Full Time
Employee
Career Level
Experienced (Non-Manager)
Job Reference Code
4307_WD30049541181

Customer Service Representative

About the Job

What you will do


You will be responsible for managing end to end enquiries making sure customers are receiving the high possible standard of service we can offer. The role is working within a fantastic team environment where you will always be looking to go the extra mile for customers. You will be handling incoming calls and email enquiries from customers to ensure their requests are processed quickly and professionally.


 


How you will do it


You will need to ensure orders are entered quickly and efficiently with zero errors, keep accurate records of discussions or correspondence with customers (Via Salesforce.com), investigate and solve customer’s complaints or queries using initiative and defined escalation processes, provide timely and professional customer communication throughout the order cycle, communicate and coordinate with sales and coordinate with manufacturing and operations to ensure all customer needs are met.










What we look for


 


Required


·         A customer focused attitude where you have the ability to build strong relationships. Experience in a fast paced team environment.


·         Customer Service background with experience in order intake, problem solving, and follow up.


·         Proficient in Microsoft Office.


Preferred


·         1 year experience within a telephone and email based customer service role.


·         SAP experience is a huge plus.


 


Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.








 

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