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Kuehne + Nagel is one of the world's foremost global logistics services providers. Every day, we use the latest technology, combined with our years of expertise to develop integrated supply chain solutions for our world-class clientele. Our goal is simple: create competitive advantages for our customers, so they can better serve their customers. We need talented people who are energized by change and ready for the challenges brought by the companies looking for professionals to handle their logistics needs. With over 53,000 employees in more than 100 countries, the Kuehne + Nagel Group now ranks among the top five global service providers - our associates have the opportunity to explore global opportunities, as well. If you're ready to explore long-term career opportunities in one of our growing business units, we can help you learn more. |
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Customer Service RepresentativeKuehne + Nagel is one of the world's foremost global logistics services providers. Every day, we use the latest technology, combined with our years of expertise to develop integrated supply chain solutions for our world-class clientele. Our goal is simple: create competitive advantages for our customers, so they can better serve their customers.We need talented people who are energized by change and ready for the challenges brought by the companies looking for professionals to handle their logistics needs. With over 53,000 employees in more than 100 countries, the Kuehne + Nagel Group now ranks among the top five global service providers - our associates have the opportunity to explore global opportunities, as well. If you're ready to explore long-term career opportunities in one of our growing business units, we can help you learn more. We offer a competitive salary and a full benefits package including medical, dental, vision and 401(k) Plan with excellent company match. Interested candidates should apply ONLY through the "Jobs" section of our website at www.kuehne-nagel.com . ALL RESUMES MUST CONTAIN SALARY REQUIREMENTS. No phone calls, faxes or paper resumes, please. Position Description: The Customer Service Representative (CSR) is the primary contact for any customer. The CSR is responsible for intercepting faxed orders, keying orders in to system, conducting follow-up phone calls to requestors. The CSR is responsible for all communication between the various departments within the company and it’s customers and, therefore must exercise the highest quality of phone etiquette. This position requires a high degree of quantifiable and qualifiable results with regard to accurate, complete and timely response to internal and external Distribution Center reporting. Duties and Responsibilities: • Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee. • Compiles, sorts and verifies accuracy of data to be entered. • Examines records such as bills, computer printouts, bills of lading and related documents and correspondence and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone. • Enters order into automated system and computes total cost for customer. Records or files copy of orders received as requested. • Confers with warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. • Compiles statistics and prepares various reports for management. • Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers. • Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis. • Provides back up support for all accounts other than primary. Qualifications/Experience: • Knowledge of Windows-based order entry system • A minimum of 2 (two) years experience in customer service • Effective written and verbal communication skills • Intermediate skills in Microsoft Word and Microsoft Excel • Experience with AS400 or any Warehouse Management System (WMS) experience is highly desired • Exercises initiative in following up on pending issues and orders • Ability to effectively solve problems • Ability to establish priorities and multi task To Apply Visit Kuehne + Nagel We offer a competitive salary and a full benefits package including medical, dental, vision and 401(k) Plan with excellent company match. Interested candidates should apply ONLY through the "Jobs" section of our website at www.kuehne-nagel.com. ALL RESUMES MUST CONTAIN SALARY REQUIREMENTS. No phone calls, faxes or paper resumes, please. |
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