Job Summary
- Company
- Firstaff Staffing
- Location
- Green Bay, WI 54301
- Industries
- Accounting and Auditing Services
- Staffing/Employment Agencies
- Job Type
- Full Time
- Employee
- Years of Experience
- Less than 1 Year
- Education Level
- High School or equivalent
- Career Level
- Entry Level
- Salary
- 8.50 - 8.50 USD /hour
Bonuses of up to $2 extra per hour
Customer Service Representative
About the Job
2nd Shift Position 3pm-11:30pm
SUMMARY: If you are naturally positive, helpful, courteous, and interested in providing inbound customer support for some great companies, we will train you on how to provide value to these national institutions. We can offer you steady hours on a variety of schedules, great benefits, a great boss and the rewards and recognition you would expect from a great company. Together, we will provide the excellent support services that all customers demand.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Answer incoming calls from prospective customers to explain services and products offered.
Become proficient with client programs and develop product knowledge.
Record and verify names, addresses, purchases and reactions of prospective customers.
Enter orders into computer. Minimum 25 WPM. Minimum 85% Accuracy.
Maintain professional attire that adheres to client standards.
Follow company policies and procedures. Other duties may be assigned.
Note: Inbound calls only. Absolutely no cold calling!
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To be a successful Customer Service Representative, you should be a naturally positive, helpful and courteous person who likes to assist people with their needs.
You need to be comfortable working at a computer, talking on the phone and working in a fast-paced, very active group environment.
You should have a high school education and one or more years of customer service experience. Willing to train those that have retail, prior inside sales or fast food experience as well. Any face to face retail environment where they help sell additional products are ideal candidates.
You must have demonstrated computer skills/experience.
Company Tools
Contact Information
Nick Erler
Firstaff Staffing
Phone:
920-955-9675
Fax:
www.firstaffworks.com
