Kaptec seeks several Bilingual Customer Service Representatives (CSRs) and one Team Lead to work in our Hoboken, New Jersey office. These temp-to-hire positions become permanent upon satisfactory completion of a probationary period. Kaptec’s CSRs act as the direct point of contact, responding to client inquiries regarding product use and sales. The team focused CSRs are responsible for identifying and maximizing sales opportunities while resolving non-technical customer inquiries.

Exceptional attitude with confident telephone manner and strong work ethic

6 months to 2 yrs. customer service experience

Excellent communication skills in English / Spanish (verbal & written preferred)

Accurate keyboard skills with attention to detail and basic PC knowledge

Working team lead monitors and assigns work to CSRs while performing all tasks of a CSR

Trains other CSRs and assists in problem resolution

Provides reports utilizing Avaya CentreVu Supervisor; experience with CentreVu Supervisor a plus

Provides pro-active updates to client routinely

Respond to all requests in a prompt, professional and courteous manner

Maintain full ownership of product inquiries to closures; responding to customer questions via telephone, e-Mail, and e-Bay

Log and validate all incoming calls on the call handling system

Identify and close new business, up-sell and cross-sell to achieve sales quota

Prepare appropriate documentation for sold orders

Order / Data entry

Ensure 100% customer satisfaction in post sales activities by following orders throughout the process to closure and delivery

Other administrative duties as directed

Kaptec prides itself with providing best in class quality services to its customers.

Kaptec offers full product training, a respectful work environment and benefit options upon completion of probationary period.