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Customer Service Representativ...

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Job Summary

Company
YEP Energy
Location
Houston, TX 77063
Industries
Energy and Utilities
Job Type
Full Time
Employee
Years of Experience
1+ to 2 Years
Education Level
Bachelor's Degree
Career Level
Entry Level

Customer Service Representative

About the Job

From our headquarters in Houston, YEP Energy serves residential and commercial customers with electricity and natural gas across multiple states. We provide our customers with some of the most competitive rates and commitment to quality while providing the best customer experience available.

 

With an expanding footprint in the nationally restructured electricity markets, YEP Energy maintains an "A" rating with the Better Business Bureau and was recently awarded the BBB Gold Star for 2011.

 

Our company utilizes a Customer Service Plan that draws on the best practices for all service industries and uses the most advanced electronic tools. Our friendly and knowledgeable Customer Service team is well trained and come from diverse, multi-cultural backgrounds. Founded with clarity in vision and an uncompromising value system, everyone within the organization is committed to following these fundamental guiding principles when working with customers, partners and affiliates. YEP Energy, Expect More!

 

Customer Service Representative


As the demand for our company products expands, so does the need for our company’s growth. With that, we seek to employ a motivated and friendly individual who is willing to give our customers superior service in support of our company’s vision.  


Responsibilities:

  • Field incoming customer service calls, assume responsibility to resolve customer issues in an accurate and timely manner
  • Research account status and identify account issues
  • Address billing inquiries and resolve billing disputes
  • Process disconnection and reconnection requests
  • Enroll customers and resolve enrollment issues
  • Provide price quotes to prospective customers
  • Follow-up with customers to attain required account information
  • Initiate collection activity on past due accounts
  • Respond to email customer inquiries with factually and grammatically correct written communication
  • Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with this role

 

Requirements:

  • 1+ years of experience in an inbound call center environment, with customer care experience strongly preferred
  • High School diploma, GED or equivalent; college degree or coursework is preferred
  • Energy industry experience required
  • Bilingual (English/Spanish) is strongly preferred
  • Background in Retail Electricity market is desirable
  • Experience within the ERCOT Market
  • Math and English skills are required
  • Outstanding phone etiquette and polished communication skills (written and verbal)
  • Proficiency in Windows Environment, MS Word and Excel applications
  • Solid data-entry and multi-tasking skills
  • Internet savvy
  • Excellent listening skills
  • Ability to maintain a calm demeanor when dealing with agitated customers
  • Attentive to detail and committed to high quality customer service
  • Strong quantitative, analytical and problem solving skills
  • Willingness to identify problems and suggest process improvements
  • Ability to work in time-sensitive environment with non-flexible deadlines

 

Benefits:

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive pay of $13-$17 hourly, depending on experience, and an extensive benefits package including paid time off, medical, dental and vision benefits and future growth. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

 

 

 

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