A leading source of information about risk, ISO provides data, analytics, and decision-support services to professionals in many fields, including insurance, finance, real estate, health services, government, human resources, and risk management. Using advanced technologies to collect, analyze, develop, and deliver information, ISO helps customers evaluate and manage risk. The company draws on vast expertise in actuarial science, insurance coverages, fire protection, fraud prevention, catastrophe and weather risk, predictive modeling, data management, economic forecasting, social and technological trends, and many other fields. To meet the needs of diverse clients, ISO employs an experienced staff of business and technical specialists, analysts, and certified professionals. In the United States and around the world, ISO helps customers protect people, property, and financial assets. For more information, please visit our website www.jobs-isofamily.icims.com .

• Records inquiries and transactions into the appropriate tracking system, describing the customer and their needs accurately. Maintains appropriate paper and/or electronic files of transactions, correspondence and pending work.
• Processes orders for ISO products and services according to process flows, accurately and in accordance with designated timeframes.
• Provides pricing and delivery information, and processes orders and billing adjustments.
• Provides research, analysis and support for special projects.
• Assists with the training of new team Representatives.
• Serves as the liaison between customers and various departments within ISO.
• Sets up new accounts, maintains records, prepares required reports and performs word processing and related duties.

• College degree or equivalent experience.
• At least one year of experience in a customer facing position.
• Knowledge of Property/Casualty Insurance is preferred.
• Excellent oral/written communication and interpersonal skills required.
• Proficiency in Microsoft Office preferred.
• Must be available to handle late shift (until 6pm) if needed.