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Customer Service Representative Job

Job description

Position TitleCustomer Service Representative
Position SummaryProvides basic customer service for a high volume of primarily routine inbound telephone calls with the objective of selling new or additional products and/or services while providing customer satisfaction and retention. Interacts with customers and company sales and/or service representatives to handle a variety of functions. Answers non-technical questions regarding company products and determines the status of returns, repairs, replacements, orders, delivery schedules, etc. Maintains records of returns, schedule changes, product enhancements or changes, and product pricing. Resolves return credit problems. May answer billing questions. May take orders by telephone and handles correspondence from customers and representatives. Quotes prices and delivery dates. Responsible for closing the sale as appropriate, and receives sales incentives.

Experience navigating multiple computer screens and programs while interacting with customers.Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).Our current hours of operation are as follows:
  • Monday through Friday, 6:00am until 10:00pm (CST)
  • Saturday, 9:00am until 8:00pm (CST)
  • Sunday, 10:00am until 8:00pm (CST)

The starting hourly rate of pay for this position is $11.18 per hour. Plus bonus potential of $4,800 annuallyBenefits
· Free Employee Phone Service Plan
· Health/Dental/Vision insurance
· 401k and Employee Stock Purchase Plan
· Paid Time Off
· And much, much, much more
Basic Qualifications
  • High School diploma or equivalent
  • One year experience operating a computer in a Windows based environment
Preferred Qualifications
  • Bachelor's Degree
  • One year experience in a customer facing environment
  • One year experience and/or technical education/training troubleshooting computer hardware, mobile phones, or other electronic devices
  • One year experience working with smartphone devices (Blackberry, iPhone, Samsung Galaxy etc.)
In the Customer Service organization, we believe every agent should be the customer's advocate. Sprint is looking for highly motivated people who are dedicated to providing outstanding customer service and thrive on change. Join a team of highly motivated employees who believe every call is a new opportunity to re-enforce the reasons customers stay with us, because at Sprint, it's all about the customer experience!

Sprint is a background screening, drug screening, and E-Verify participating employer.
EOE Minorities/Females/Protected Veterans/Disabled.
Job CategoryCustomer Service, Call Centers
Work CityPanama City Beach
Work StateFL

About our company

Sprint is an Equal Opportunity Employer and has been recognized for its commitment to diversity and creating an inclusive workplace where all employees' backgrounds, talents and contributions are valued.

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