A local manufacturing company is seeking an individual to join our team as a Customer Service Representative.  In this position you will be responsible for responding to customer requests in a courteous, timely, and professional manner.  This is a fantastic opportunity for a proven Customer Service Representative who has excellent judgment, problem solving skills, and a winning desire to succeed.  You will be responsible for maintaining high client service levels though inbound calls utilizing the highest degree of courtesy and professionalism to maximize customer satisfaction.

Responsibilities

• Answer customer requests for information.
• Assist customers with processing purchase orders on imprint colors, quotes, freight, and additional issues.
• Provide information to customers in regard to catalog items.
• Edit and track orders upon request from customers.
• Ensure delivery dates with customers.
• Properly document all request from customers in internal software system.
• Resolve problems relating to customer orders.
• Project a positive, organized, and friendly attitude towards customers and fellow co-workers.

Requirements

• High School Diploma
• Knowledge of Word, Excel, and Outlook. 

Desired Skills

• Type 35-55 WPM
• Previous CSR experience in call center environment.
• Stable work history.