Customer Service Representative

Giftware manufacturer seeking motivated energetic individual to become a member of our organization.

Job Purpose:

Serves customers by providing product and service information; resolving product and service problems.

Duties:
o deal directly with customers by telephone, fax and/or email

o respond promptly to customer inquiries

o coordinate inventory requirements and status

o review and schedule customer order requirements

o provide commercial documents for shipping

o process orders, forms, applications and requests

o direct requests and unresolved issues to the designated resource

o manage customers' accounts

o keep records of customer interactions and transactions

o record details of inquiries, comments and complaints

o communicate and coordinate with internal departments

o follow up on customer interactions

o work with freight forwarders and other designated carriers

o Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

o Recommends potential products or services to management by collecting customer information and analyzing customer needs

o Recommends potential products or services to management by collecting customer information and analyzing customer needs

Compensation: DOE

Skills/Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking