Customer Service Representative

Safelite Auto Glass, a member of the Belron US Family of retail auto glass companies, is the nation’s leading provider of auto glass repair and replacement services. As our company continues to experience growth and development, we are searching for people with the skills and passion for success to help us reach our goal of becoming the natural choice for vehicle glass repair and replacement services in the United States. Take a look – we think you’ll like what you see!

Safelite Auto Glass is looking for an Customer Service Representative to join our team!  The Customer Service Representative provides World Class customer service to Safelite clients and internal departments by receiving and resolving client complaints, receiving and initiating correspondence, and assisting clients with other issues. 

About this Opportunity:

• Receives and answers daily mail, email, and faxes from assigned insurance clients regarding various client and departmental issues needing resolution. 
•  Researches basic pricing and other insured information, initiates outgoing correspondence to assigned clients to expedite collection of past due invoices, and documents actions and conversations in the appropriate system.
• In accordance with policy and within scope of authority, manually corrects information on disputed invoices to ensure payment by client.  Refers corrections outside of scope of authority to supervisor. 
  Regularly checks the status of assigned client payments and notifies appropriate internal departments when payment is received to initiate the release of vouchers and payment to affiliate shops.
• Review and research specific clients’ reject reports, research the reason for the external rejection of the invoice, then make a decision as to the outcome of the research, the invoice may be resubmitted to client, written off or taken to a higher level for management decision.
•  Process and submits check requests for client refunds as necessary.  Completes on-line check request by utilizing an on-line system, seeks appropriate approval, and submits to accounts payable for processing.
• Enters adjustments including write-offs, refunds, and reinstatements into mainframe system in accordance with policy and within scope of authority. 
  Performs basic clerical tasks at the request of clients which may include faxing, copying, emailing and other clerical functions to assist clients.
• Provides assistance to the Cash Application Department by researching unidentified client payments.
• Provides back up clerical and telephone assistance to the Billing Help Desk, Commercial, and ICA Departments.
• Becomes familiar with tasks performed by Pay after Specialists such as running queries in a database program, releasing vouchers to clients, and sending out daily management reports and serves as backup as needed.

Requirements:

• High school diploma or GED required, some college coursework preferred.
• One to two years office experience required, preferably in an insurance related field.
• Exhibit extraordinary customer service skills and exhibit a pleasant telephone manner
• General computer skills such as Microsoft Office and computer/mouse skills.

If interested in this opportunity, please Apply now via the link below:

https://www6.ultirecruit.com/BEL1001/jobboard/NewCandidateExt.aspx?__JobID=786  ;

About Us

Safelite AutoGlass®, the nation's leading provider of auto glass repair and replacement services, is a member of the Belron US family of retail auto glass companies.

Belron® US, a subsidiary of Belron S.A., is a multi-faceted vehicle glass and claims management service organization based in Columbus, Ohio. The company, which has been in business since 1947, is composed of three major business operations that include vehicle glass fulfillment services, operating under the trade names Auto Glass Specialists®, Cindy Rowe Auto GlassTM, Diamond Triumph GlassTM, Elite Auto GlassTM and Safelite AutoGlass®; windshield manufacturing; and Safelite Solutions® which offers fleet and insurance claims management services.

With 7,700 associates and more than 300 locations throughout the United States, we are the leaders in the auto glass industry by delivering world-class service to the businesses, clients and customers we serve. What started as a small auto glass replacement shop in Kansas has grown to become the largest national auto glass company built on quality service, products and people.

We have a long history of developing our associates and are looking for people who can grow with us. Bring us your energy, skills and passion for success and we'll give you the tools, environment and support to make it all happen.

Our Benefits

• Competitive Pay
• Medical, Dental & Vision Insurance
• Life Insurance
• Short & Long-Term Disability
• 401k
• Paid Holidays
• Vacation & Personal Time
• Tuition Reimbursement
• Direct Deposit
• Safelite University Training

We care about the safety and well-being of our associates and therefore, we utilize criminal background and MVR checks, as well as drug testing as a condition of employment.

Belron US is an EOE/DFWP.