Customer Service Representative

A Strong customer service individual is needed to carry and build upon a client base within this Manufacturing organization. The successful candidate will be the primary contact for assigned high-profile contacts and will also be responsible for working with customers from the sales process through delivery.  This is a perfect position for someone with strong customer service experience looking to move up the corporate ladder.

Responsibilities

• Receive orders from the company sales team as well as existing customers.
  
• Communicate any atypical terms & conditions to appropriate departments.
  
• Enter all orders into production efficiently in order to meet delivery objectives and satisfaction standards
  
• Provide recommendations and solutions within existing contracts to improve business relations.
  
• Invoice Client companies and monitor payment terms. Participate in departmental meetings regarding standard billing procedures.
  
• Monitor quality of product through customer feedback.
  
• Act as liaison between clients and technical assistance.
  
• Report generation & analysis.
  
• Other projects and duties as assigned.

Qualifications

• Articulate and professional communication skills
  
• 3 or more years work experience as a customer service representative, account executive or similar role
  
• Strong computer skills, including Microsoft Word, Excel, Outlook and internet capabilities

Please visit our website @ www.greysmith.com for a comprehensive listing of openings.

Keywords:  customer service, business development, sales, marketing, client base, territory, manage