Job Description

Todays Office Professionals is currently recruiting for 10 customer service representatives for a retail call center in Brier Creek!  In addition to the stability and security you receive by working for a leader in customer service, Todays Office Professionals offers you a comprehensive benefits package, including competitive pay, medical, dental and vision benefits and a chance to start a great career.

There are two schedules available for the customer service representatives; Mid Shift and Evening Shift.  The Mid Shift will range between 10:00am – 8:00pm and the evening shift will range between 2:00pm – 10:00pm. 

*Both shifts will require Saturday availability. 

Job Responsibilities

• Answering inbound calls in a call center environment.

• Accepting and processing orders for the company's retail online outlet. 

• "Up-Selling" additional products to customers in order to increase revenue generated by each call. 

• Troubleshooting and tracking customers' packages through UPS.

• Participating in handling requests and providing customer service, guidance, and support for products.

• Delivering all-around excellent customer service.

Job Requirements

·        Only candidates with a strong background in sales and/or Up-Selling will be considered.

·        Must have a minimum of 2 years recent experience working in a call center environment.

         OR 2 years in a sales driven retail environment.

·        Must be comfortable working with quotas and sales goals

·        Must be driven, detail oriented and computer savvy

·        Must be able to pass a clear criminal background check.