Purpose of Job:

To accurately and quickly respond to customer orders and questions to ensure orders are entered properly and in a timely manner. Respond to customer inquires in an accurate and timely manner within Graco's policies and procedures. Build positive customer relations.

Job Results Areas:

Provide product information to customer. Provide timely and accurate response to customer inquires. Satisfied customers.

Principal Activities/Duties:

-Directly communicate with customers by phone (i.e., users, distributors, subsidiaries, sales/marketing and Graco Minneapolis ordering entities). 

-Process orders received from customers. 

-Communicate unique/special handling instructions to Shipping, Traffic, etc. 

-Perform on-line systems updates of orders requiring modification. 

-Refer questions regarding department, distribution, and/or corporate policies and procedures to appropriate individuals as required. 

-Prepare quotations in response to inquiries for pricing and product availability. 

-Participate in continuous program of training on products, promotions, policies, etc. 

-Process and respond to customer inquires, deductions requirements, complaints, and other needs in the most expeditious and courteous manner possible (i.e., shipping errors, entry errors, and traffic questions).

-Make promise date commitments to customers as required and follow through to ensure that commitments are either met or the customer receives as much advance notice as possible. 

-If back-ordered delivery cannot be met, search and offer substitutes whenever possible within technical capabilities. 

-Pre-authorize returns and initiate return authorization. 

-Interface with manufacturing to expedite product to meet special customer requirements.

-Perform any other responsibilities as direct by supervisor. 

Essential Qualifications:

-Two year technical degree or bachelor's degree  possessing a mechanical aptitude or equivalent relevant combination of education and experience. 

-Two plus years experience in a customer service phone environment or equivalent.

-Excellent communication, presentation, and interpersonal skills.

-Strong PC and data entry skills.

Desirable Qualifications:

-Graco product knowledge

-Related industry experience

-Training experience

-TOPS/TIMS knowledge

-Foreign Language (Spanish or French preferred)

Graco offers attractive compensation, benefits, and opportunities for both professional development and career progression.  Graco’s comprehensive benefits include stock purchase plan, 401(k) and tuition reimbursement.  Our expectations are high, that’s why we are always looking to hire the brightest and the best!
 
For more information, visit www.graco.com or to submit your resume for consideration, please go to http://www.recruiternet.net/graco/jobboard/listJobs.asp  

Graco’s common stock is listed on the NY Stock Exchange at GGG. 

Drug Free/Equal Opportunity Employer