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Customer Service Representative

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OverView Synchrony Financial

We're in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We're building something new and exciting and we would love for you to join us. We can offer the best of two great worlds: GE's rock-solid leadership combined with the fresh ideas of a new team.

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Job Summary

  • Company:
  • Location: Shawnee Mission, KS 66203
  • Date Posted: 10/20/2014
  • Job Status/Type: Full Time Employee
  • Job Category: Customer Support/Client Care
Synchrony Financial

Additional Information

  • Occupation: Call Center
    Retail Customer Service
    Technical Customer Service
  • Industry: Financial Services
  • Work Experience: Less than 1 Year
  • Career Level: Entry Level
  • Education Level: High School or equivalent
Job Description:

 

Engage with a company that knows you’re as

important as the customer.

Engage with a call center team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens.


We’re in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We’re building something new and exciting and we would love for you to join us. We can offer the best of two great worlds: GE’s rock-solid leadership combined with the fresh ideas of a new team.


Engage as a CUSTOMER SERVICE REPRESENTATIVE


The role

Ever spoken with a Customer Service Representative who solved your problem and left you smiling? That’s your job description here: making sure our customers know they made the right choice when they chose us. You’ll be their main contact for questions about our credit cards. Our customers need your help increasing their credit line and understanding payment options and promotional plans.


Essential Responsibilities

Of course you’re a team player. Of course you’re good on the phone, computer and calculator. But this role goes beyond the obvious. We need you to:

• Keep computerized customer profiles up to date via written and verbal requests.

• Resolve inquires on new accounts and authorize sales on existing ones.

• Know how to offer and sell additional services.

• Build relationships with clients and customers.

• Have strong numeric aptitude, problem solving and analytical skills.


Qualifications and Requirements

• 6+ months of customer service experience in any industry or equivalent military experience

• Basic Math Skills - Arithmetic computation.

Eligibility Requirements :

    1. You must be 18 years or older
    2. You must have a high school diploma or equivalent
    3. You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
    4. If currently a GE Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.


Desired skills and experience

• Ability to perform in a fast-paced environment.

• Excellent verbal, written and negotiation skills.

• Be able to handle confidential information.

• Detail oriented and organized.


If you’re the kind of person who can engage and solve problems, you’re the kind of person we need. Learn more and apply at www.SynchronyCareers.com


Engage with us.


Explore our call center jobs at www.SynchronyCareers.com


Synchrony Financial offers a great work environment and challenging careers. Synchrony Financial is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.

About Synchrony Financial
We support you. You support us. We all succeed. Join us at Synchrony Financial, and get all the pay and incredible benefits of a global leader. Engage with us and find: people who want to succeed, and want to help you do it too.

At Synchrony Financial, we actually like working together. We see the future as interesting, exciting and filled with opportunity. GE has always been a training ground for great leaders, and as Synchrony Financial, we're continuing that legacy by investing more than ever to train our team. Which means that no matter what role you play on our team—Customer Service Rep or VP, Risk Analyst or HR Manager—you'll find opportunities to engage: with your career, with new experiences and with your future.

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