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Job Summary

Intralot, Inc.
Strongsville, OH 44149
Computer Hardware
Computer Software
Computer/IT Services
Job Type
Full Time
Years of Experience
2+ to 5 Years
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)
Job Reference Code
Contact Information
Human Resources
Intralot, Inc.
11360 Technology Circle
Duluth, GA 30097

Customer Service Representative

About the Job

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. 

We currently have an opening in our Strongsville, OH office for a Customer Service Representative (CSR).  For more details on the position and to apply, click here: 

Education, Training and Experience

  • High school diploma or equivalent training and experience.
  • 2 to 3 years of prior sales/customer service experience.
  • Proficient in Excel, Word, Power Point, and Access Database (preferably advanced)


Knowledge, Skills and Abilities

  • Working knowledge of Customer Sales Support Software
  • Excellent Customer service skills
  • Strong analytical skills
  • Ability to learn Intralot, Inc. software and hardware applications as applied to the Inside Tel-Sale Center
  • Ability to work in a team environment
  • Strong verbal and written communication skills
  • Must be able to work independently and detail oriented
  • No cold calling – established customer database
  • Ability to analyze problems quickly and accurately, adopting effective courses of action



Duties and Responsibilities

Under the direct supervision of the Inside Sales Manager, performs the following duties and responsibilities.  Other miscellaneous duties may be assigned.

·         Manages outbound phone calls from Lottery retailers from established call list

·         Manage Inventory

·         Be able to help increase sales for individual businesses

·         Manage inbound calls and assist with product related issues

·         Optimize customers Plan-o-grams


Employment Eligibility Verification

Must possess valid documentation to establish identity and U.S. employment eligibility.


Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment.  A pre-employment drug screening is also a requirement.



Intralot, Inc. is an Equal Opportunity Employer


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