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Technical Support Representati...

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Job Summary

Company
Hisense USA Corp
Location
Suwanee, GA 30024
Industries
Electronics, Components, and Semiconductor Mfg
Job Type
Full Time
Employee
Years of Experience
1+ to 2 Years
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)
Salary
12.00 - 14.00 $ /hour

Technical Support Representative

About the Job

CSR is responsible for taking inbound calls from customers who are having technical difficulties with their television or tablet.  This call type requires that the CSR be able to effectively troubleshoot through a variety of technical issues in order to solve customers’ problems, as well as provide warranty service, and data entry for parts orders.  

Skills required:

  • Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor
  • Deliver an outstanding customer experience demonstrating engagement and interest in the customer’s situation, by asking questions and actively listening to validate information and determine your customer’s needs
  • Able to establish connection and confidence with the customer to fully resolve the customer’s technical issue on the phone or by scheduling a service appointment
  • Effectively follow and execute actions using tools and resources located in the system
  • Work in a team environment by supporting and assisting other team members as required
  • Demonstrate a professional and courteous attitude with customers, co-workers and site leadership as well as adhere
  • Determine when a call or certain decisions need to be escalated
  • Computer proficiency with MS
  • Technical: Understands new technologies used with products, i.e. familiar with cable, satellite, and other TV transmission technology/applications
  • SAP experience preferred


    Working hours:

    Must be willing to work flexible schedule including weekends

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