Summary: Sterling Payment Technologies provides point of sales payment technology and electronic transactions processing services to merchants nationwide.  Sales are made through our network of ISO’s, community banks, or associations.  The Custmer Service Representative’s role is to provide service and support to Sterling’s merchant customer base.

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

• Representatives will promptly answer telephone calls and e-mail inquiries as an agent in an ACD call center.
  
• Representatives will assist merchants with reconciling their processed transactions.
  
• Representatives will adhere to the Call Center Operating Guidelines and maintain the Call Center Culture set forth by management.
  
• Representatives will take ownership of every call and see that each merchant is satisfied with the result of the call.
  
• Representatives will continue to expand their knowledge of the processing industry in regards to card industry regulations, all internal applications and Third Party applications.
  
• Provide ongoing support to our merchant base concerning the setup, billing, settlement, and processing history of the account.
  
• Representatives are responsible for the customer’s overall satisfaction by providing quality POS account management.
  
• Continue to expand their knowledge of the processing industry by attending classroom training and completing on-line courses.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Customer Service Representative will possess one year’s college or equivalent work experience.
  
• Customer Service Representative will possess three year’s work experience in an ACD call center environment or related experience in the customer service or technical support field.
  
• Experience with POS debit and credit terminal hardware and software preferred.