Location:
Trinity, FL 34655
Status:
Full Time, Employee
Job Category:
Customer Support/Client Care
Relevant Work Experience:
2+ to 5 Years
Education Level:
Associate Degree
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Company:
Schweitzer Engineering Laboratories, Inc.
Website:
www.selinc.com/careers
Reference Code:
09CSR003
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Customer Service Representative
The Opportunity:Schweitzer Engineering Laboratories (SEL) seeks a professional, innovative and detailed individual for our Customer Service Representative. If you are looking for an opportunity to bring your account management skills to a highly technical, fast-paced, and customer-oriented environment, then this position is for you! The Customer Service Representative position is located in Trinity, FL. Customer Service RepresentativeResponsibilities: - Coordinate Trinity field office activities, to include telephone, e-mail, fax, mail, appointment scheduling, travel arrangements, supplies, and filing.
- Support field office staff.
- Prepare and check quotations.
- Process purchase orders and special customer requests.
- Handle accounts receivable collection issues.
- Support SEL sales representatives and distributors.
- Plan and organize customer visits, conferences, seminars, training, international travel and other customer service activities.
- Process export documentation and letters of credit
- Handle clerical duties in a technical or sales environment
- Measure and ensure customer satisfaction.
- Follow and improve customer service area processes.
Qualifications: - Related associate degree or equivalent experience
- Minimum 3 years customer service and clerical experience
- Strong computer, telephone, and office administration skills
- Strong documentation, communication and organizational skills
- Ability to learn new skills and assume new responsibilities
- Ability to work cooperatively in a team environment
- Background check results satisfactory to SEL
- Working knowledge of export documentation and letters of credit
- Clerical experience in technical or sales environment
- Bilingual: English/Spanish
- Negative drug test result(s)
Preferred Qualifications:
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Schweitzer Engineering Laboratories, Inc. (SEL) has a reputation for quality, reliability, integrity, and service, which has enabled us to expand both within the electric utility market and into industrial, international, and OEM markets.
In an independent survey conducted by Newton-Evans Research Company, SEL ranks first in seven categories of performance including technology, features, security against hackers, web/internet information ability, technical service and support, price, and relay setting PC software. SEL provides an excellent work environment and is the recipient of several awards, including one of the "100 Fastest-Growing Private Companies in Washington State" (Puget Sound Business Journal, 1999 - 2003), "Most Innovative Supplier" (Energex, 2002), "Entrepreneur of the Year" (Ernst & Young, 2000), and the Washington State Quality Achievement Award (WSQA). |
Are you ready to be part of a highly motivated and well-equipped team? Are you a quick learner who likes new challenges? If so, then you are ready to join us at Schweitzer Engineering Laboratories.
Dr. Edmund O. Schweitzer III delivered the first commercial digital protective relay in 1984. Under his technical, managerial, and fiscal leadership, Schweitzer Engineering Laboratories has expanded to over 1000 employees. Ed understands and supports the need for investing in employees. In return, he expects that we hire only the best, most highly motivated team members, and that we deliver simple, reliable, and cost-effective products and solutions. Our products and solutions must be simple and reliable because they protect the largest, most complicated machine on earth: the electric power grid. Blackouts in the U.S. and Canada remind us that reliable electric power is crucial to our society. SEL provides systems, services, and products for the protection, monitoring, control, automation, and metering of utility and industrial electric systems worldwide.
Our company and our products exist to make electric power safer, more reliable, and more economical. That purpose has made SEL very successful, and the company is managed with sound fiscal judgment and that purpose in mind. Profits are reinvested to fuel the company's growth. In addition to offering a variety of challenges in a supportive, stable environment, SEL shares its success with employees by giving them stock in the company. All employees earn stock at the same rate. And because only employees can own SEL stock, the stock price is not subject to market volatility. Even when the stock market value has plunged, SEL stock consistently increased in value. If you are ready for the challenge and benefits of being part of the SEL team, and you meet the requirements listed above, please apply online at www.selinc.com/careers.
Benefits: SEL has an excellent benefits package including medical, dental, and vision for employees and their entire family; long-term disability and life insurance; education assistance programs; a very generous employee stock ownership plan; 401K; flexible benefit account; and an outstanding work environment.
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We ask all candidates to submit their resume through our website at www.selinc.com/careers. If your qualifications and experience match any of our current openings, plase submit your resume for that position so that you may be considered immediately.
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