Mariani

Dried
Fruits & Snacks

Mariani Packing Company located in Vacaville,
CA is the largest independent dried fruit processor and packer in the United
States handling 100MM pounds of fruit annually. We have an immediate opening
for a Customer Service Representative.
 Under the direction of the Customer Service Manager is responsible for
order processing on assigned accounts from data entry to invoicing.

• 2-5 years Customer Service
• Export/International order experience desired

ESSENTIAL
DUTIES AND RESPONSIBILITIES listed, but are not
limited to the following:

• Ensure
  compliance of the RAC Export Program
• Maintain
  Active Dialogue & Communications with NVOCC / Freight Forwarders
• Attend and
  participate in meetings
• Ensure back-up
  is trained on desk/accounts
• Responsible
  for order processing/requirements on assigned accounts (from data entry to
  invoicing)
• Follow Customer Service SOP’s.
• Problem
  Solving:  Develop lasting solutions &
  changes that improve overall efficiency & accuracy that can impact  internal and external customers
• Follows organization's policies and values
• Update
  customer order/item comments in computer system as needed
• Good
  understanding of Consumer Affairs responsibilities; know where to find
  information, how to respond to a consumer, etc.
• Aid in developing and following process improvement strategies that
  maximize efficiency of Communications / SOP’s that ultimately enhance
  performance of self and Supply Chain Team.
• Ensure Proactive
  & Accurate & Timely communication within department and with internal /
  external customers to maximize quality, productivity and minimize down time.
• Must have good written and verbal communication skills
• Keep manager aware of significant issues or developments and, if any, actions being taken to improve the situation
• Able to
  effectively communicate with Dept Personnel, Peers & Management both
  written and verbally
• Other Duties
  as Assigned