Outdoor Casual Furniture  - it’s a lot more than just relaxation and comfort to us. At New River Casual Furniture, we take pride in delivering the highest quality Brazilian Cherry furniture to retailers and customers around the world. Headquartered in Virginia Beach, VA, we're a leading designer, manufacturer, and supplier of innovative casual outdoor furniture for a variety of markets, including hearth and patio, catalog, casual furniture and other well-known retailers.

Currently, we are seeking a highly motivated, strong work ethic team player who is results oriented for the Customer Service Representative position.

Job Description: Representatives must provide great service through phone interaction with customers, focusing on the customer’s needs. Candidates must be willing to learn about our products, in order to provide efficient and knowledgeable answers to our customers.

The position includes, but is not limited to:

-          Professionally and courteously answer all inbound calls

-          Understand and respond to customers’ inquiries and/or problems, through phone interaction, in a courteous and efficient way

-          Provide knowledgeable information regarding the furniture, care and maintenance, warranty, inventory, status of orders

-          Outbound/follow-up calls

-          Assist with order entry and order processing when needed

-          Prepare outgoing mail and sales material to customers

Requirements:

-          3+ years experience in Customer Service

-          Must be willing to learn about the furniture industry

-          High school diploma (or GED)

-          Excellent verbal and written communication skills

-          Must be able to type 50 wpm with accuracy, strong 10-key by touch skills

-          Must be organized, team player and have the ability to manage and prioritize daily assignments, and able to work under time constraints and deadlines

-          Ability to work with Microsoft Office software (Excel, Word, Outlook), intermediate to advanced level required

-          Knowledge of standard office equipment (personal computer, calculator, copier, facsimile, scanner, postage machine, etc.)

-          Knowledge of Quickbooks is a plus

-          Ability to establish and maintain harmonious and effective relationships with customers and co-workers

No phone calls please. For confidential consideration, please apply online or e-mail your resume to accounting@newriverfurniture.com