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Customer Service Representativ...


Job Summary

Westlake, OH
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Customer Service Representative

About the Job


Henkel Adhesive Technologies is a worldwide leader in bonding, sealing and surface treatments - thanks to our ambitious people. We create unique value for our clients and our technologies can be found in many objects touching our lives every day. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?

The Customer Service Representative ensures that we meet or exceed Henkel’s commitments to our customers through the efficient management of the order through invoicing processes, the effective and pro-active communication of information, and the prompt resolution of customer issues. By providing these services, Customer Service supports the businesses, and helps them to attain their goals and execute their marketplace strategy.



What we offer

Develops and maintains pro-active business relationships with customers, sales representatives and operations. Independently and effectively prioritize daily tasks, and follow up on resolutions that ensure customer satisfaction.
Accountable for driving operational excellence and improving customer partnerships through the execution of high quality service delivery.
Use their judgment and knowledge of strategic plans for each customer to respond to requests for orders, support and other services.
Make appropriate service decisions based on knowledge of the business strategy and goals for each customer and product.
Manage customer expectations by clearly communicating our commitments to the customer (ie. delivery dates or problem resolution).
Recommend process changes to increase efficiency of operations and service to customers.
Work in a fast paced environment with shifting priorities.


Who we are looking for

Bachelor Degree's in business or marketing preferred 
Experience in customer care in a general office environment having demonstrated a commitment to customer loyalty, advocacy, engagement, and retention.
Experience with SAP desired.
Advanced knowledge of EDI related transactions and issue resolution desired.
High aptitude in Supply Chain, Sales and Marketing strategies.
Ability to multi-task and adjust to change while working in a fast environment.
Ability to effectively prioritize and escalate customer issues as required.
Excellent communication and presentation skills to effectively respond to customer’s requests or explain solutions to complaints/issues.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Apply online if this sounds like your next challenge. Click on apply and get one step closer to starting your new job at Henkel.

Discover more\: www.henkel.com/career


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