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Customer Service Representativ...

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Job Summary

Company
CareersUSA
Location
West Greenwich, RI 02817
Industries
Retail
Internet Services
Telecommunications Services
Job Type
Full Time
Temporary/Contract/Project
Years of Experience
2+ to 5 Years
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)
Salary
12.00 - 12.00 $ /hour
Job Reference Code
NATL-CSR_TO_RI
Contact Information
CareersUSA
Phone:  561-826-2937
Fax:  561-997-2929

Customer Service Representative / Telephone Operator

About the Job

CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you:

Our client is seeking a Customer Service Representative / Telephone Operator in West Greenwich, RI.

Earn $12.00 per hour at this full-time, 4 week temporary position. Work 35 to 40 hours per week, Monday - Friday. Must be flexible with the schedule as working some nights may be required.

Position Summary:

The role is to work as a Customer Service Representative / Telephone Operator in the Network Rollout Organization’s (NRO) Operations center (OPCEN). The position interacts with installers, retailers and/or service representatives to handle a variety of functions in support of a project deployment. Provide a single point of contact for all installation technicians.

Job Description:

  • Answer phones and collect valuable data throughout the project deployment period
  • Work closely with the technicians to troubleshoot all Lottery Retailer, POA, Peripheral and Communications issues
  • Work regularly with the communications staff to resolve any technical connectivity issues involving VSAT and/or Cellular communications
  • Manage the day to day activities of the field installations (i.e.- data collection, communication verification)
  • Interface with the Training team to track all retailer training completions
  • A relationship with the Site Operations team is also utilized to deal with certain issues pertaining to a particular retailer


Skill:

  • Proficient in Microsoft office programs (example: MS Word, MS Excel)
  • Demonstrates the ability to communicate as well as listen intently
  • Applies acquired job skills and company policies and procedures to complete assigned tasks
  • Willing and able to adjust to multiple demands, shifting priorities and rapid change
  • Accepts new assignments, challenges, and change in a positive manner
  • Ability to work with multiple software tools at a time


Communication:

  • Speaks clearly and in a grammatically correct manner in group settings or individual conversations
  • Produces written material that is clear, concise, and easily understood
  • Listens to and respects the viewpoint of others. Does not interrupt
  • Correctly identifies appropriate audience and vehicle for communication
  • Is able to address conflict in a productive, professional and interactive manner
  • Responds to telephone calls, emails, and requests for information in a timely manner
  • Works collaboratively and cooperatively with others inside and outside of the company to achieve company goals


Preferences:

  • High volume call center experience
  • Customer Service knowledge and experience
  • Technical knowledge


Contact Information:

  • CareersUSA - National Accounts
  • Ph: 561-826-2937
  • Fx: 561-997-2929
  • E-mail: vip@careersusa.com
 

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