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West Greenwich, RI 02817
Years of Experience
2+ to 5 Years
High School or equivalent
12.00 - 12.00 $ /hour
Job Reference Code
Customer Service Representative / Telephone Operator
About the Job
CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you:
Our client is seeking a Customer Service Representative / Telephone Operator in West Greenwich, RI.
Earn $12.00 per hour at this full-time, 4 week temporary position. Work 35 to 40 hours per week, Monday - Friday. Must be flexible with the schedule as working some nights may be required.
The role is to work as a Customer Service Representative / Telephone Operator in the Network Rollout Organization’s (NRO) Operations center (OPCEN). The position interacts with installers, retailers and/or service representatives to handle a variety of functions in support of a project deployment. Provide a single point of contact for all installation technicians.
Answer phones and collect valuable data throughout the project deployment period
Work closely with the technicians to troubleshoot all Lottery Retailer, POA, Peripheral and Communications issues
Work regularly with the communications staff to resolve any technical connectivity issues involving VSAT and/or Cellular communications
Manage the day to day activities of the field installations (i.e.- data collection, communication verification)
Interface with the Training team to track all retailer training completions
A relationship with the Site Operations team is also utilized to deal with certain issues pertaining to a particular retailer
Proficient in Microsoft office programs (example: MS Word, MS Excel)
Demonstrates the ability to communicate as well as listen intently
Applies acquired job skills and company policies and procedures to complete assigned tasks
Willing and able to adjust to multiple demands, shifting priorities and rapid change
Accepts new assignments, challenges, and change in a positive manner
Ability to work with multiple software tools at a time
Speaks clearly and in a grammatically correct manner in group settings or individual conversations
Produces written material that is clear, concise, and easily understood
Listens to and respects the viewpoint of others. Does not interrupt
Correctly identifies appropriate audience and vehicle for communication
Is able to address conflict in a productive, professional and interactive manner
Responds to telephone calls, emails, and requests for information in a timely manner
Works collaboratively and cooperatively with others inside and outside of the company to achieve company goals