Get new similar jobs by email for

Customer Service Representativ...

By continuing you agree to Monster's Privacy policy, Terms of use and use of cookies.

Job Summary

West Greenwich, RI 02817
Internet Services
Telecommunications Services
Job Type
Full Time
Years of Experience
2+ to 5 Years
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)
12.00 - 12.00 $ /hour
Job Reference Code
Contact Information
Phone:  561-826-2937
Fax:  561-997-2929

Customer Service Representative / Telephone Operator

About the Job

CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you:

Our client is seeking a Customer Service Representative / Telephone Operator in West Greenwich, RI.

Earn $12.00 per hour at this full-time, 4 week temporary position. Work 35 to 40 hours per week, Monday - Friday. Must be flexible with the schedule as working some nights may be required.

Position Summary:

The role is to work as a Customer Service Representative / Telephone Operator in the Network Rollout Organization’s (NRO) Operations center (OPCEN). The position interacts with installers, retailers and/or service representatives to handle a variety of functions in support of a project deployment. Provide a single point of contact for all installation technicians.

Job Description:

  • Answer phones and collect valuable data throughout the project deployment period
  • Work closely with the technicians to troubleshoot all Lottery Retailer, POA, Peripheral and Communications issues
  • Work regularly with the communications staff to resolve any technical connectivity issues involving VSAT and/or Cellular communications
  • Manage the day to day activities of the field installations (i.e.- data collection, communication verification)
  • Interface with the Training team to track all retailer training completions
  • A relationship with the Site Operations team is also utilized to deal with certain issues pertaining to a particular retailer


  • Proficient in Microsoft office programs (example: MS Word, MS Excel)
  • Demonstrates the ability to communicate as well as listen intently
  • Applies acquired job skills and company policies and procedures to complete assigned tasks
  • Willing and able to adjust to multiple demands, shifting priorities and rapid change
  • Accepts new assignments, challenges, and change in a positive manner
  • Ability to work with multiple software tools at a time


  • Speaks clearly and in a grammatically correct manner in group settings or individual conversations
  • Produces written material that is clear, concise, and easily understood
  • Listens to and respects the viewpoint of others. Does not interrupt
  • Correctly identifies appropriate audience and vehicle for communication
  • Is able to address conflict in a productive, professional and interactive manner
  • Responds to telephone calls, emails, and requests for information in a timely manner
  • Works collaboratively and cooperatively with others inside and outside of the company to achieve company goals


  • High volume call center experience
  • Customer Service knowledge and experience
  • Technical knowledge

Contact Information:

  • CareersUSA - National Accounts
  • Ph: 561-826-2937
  • Fx: 561-997-2929
  • E-mail: vip@careersusa.com

Job Tools

  • Follow Company
    Your information may be shared with the company.
  • Following Company
  • Print
  • Share
  • Report this job