Position Description

Customer Service Representative WINDOW AND DOOR MANUFACTURER

Seeks energetic, detail orientated customer service professional to join our team. Ideal applicant must work well in fast paced environment with diversified duties, while maintaining high degree of accuracy. Window and Door experience preferred.

 

Please email your resume to Hr@awpllc.com

 

 

Essential Duties and Responsibilities:

 

• Receives telephone, fax and email requests for price quotations, lead times, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service.


• Uses a CRT to retrieve customer information, status information about orders, quoting, and order entry also to assist customers with order changes.


• Follows up on inquiries. Works closely with expeditor in production control regarding deliveries of scheduled shipments.


• Handles the needs of sales representatives and customers.


• Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes.


• Prepares paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued.


• Business Contacts: Responsibilities for maintaining good customer relations. Generally deals with representative and customers concerning matters that require some tact and resourcefulness.


• Perform other duties as assigned.

 

 

Experience/Education:

 

High school diploma or equivalent, plus two-years of Customer Service experience. Typing skills and some knowledge of CRT necessary (15-30 wpm). Experience in a manufacturing setting preferred.

 

 

Please email your resume to Hr@awpllc.com

 

About Us

Arch Aluminum & Glass Co. is one of North America's largest architectural glass and aluminum fabricators and distributors. With its unmatched product line, Arch has created a Total System Approach to satisfy virtually any architectural glazing requirement.

Position Information

Company:

Arch Aluminum & Glass Co., Inc.

Location:

Medley, FL33166

Status:

Full Time, Employee

Contact Information

Company:

Arch Aluminum & Glass Co., Inc.