Position

Customer Relations Professional

Job Description

The Customer Relations Professional is responsible for the daily practice and demonstration of the four fundamental service values:

• Professional respect for all customers and team members
• Personal accountability
• Dependability
• Teamwork

Responsibilities Include:

• Answer inbound calls with warmth and enthusiasm; ensure all interactions are positive and friendly
• Perform all duties related to opening, serviceing, retaining, and cancelling customer accounts
• Truthgully, accurately, and fairly document all interactions
• Understand key selling features and benefits of our products; demonstrate that knowledge and proactively educate customers and peers
• Practice approved retention techniques to maximize retention opportunities
• Work as an active member of the team to:
• Respect and maintain the integrity of customer/company information
• Minimize customer hold time and reduce call-backs and escalations
• Processing payments, refunds, and discounts
• Obtaining information necessary for UW, claims, billing, etc…
• Be a leader and a role model to enhance relationships, and take initiative
• Use profiling to identify opportunities to provide improved or additional services/benefits
• Create results through influence and the art of persuasion
• Use professionalism and diplomacy, maintain composure and patience when dealing with high volume, constant interruptions and stressful conditions
• Maintain a positive, supportive attitude
• Display a strong desire to learn new skills and the ability to quickly assimilate new knowledge
• Stay up to date on policies and procedures
• Manage time wisely, perform multiple tasks accurately and under tight deadlines to meet expected results
• Self monitor productivity to meet or exceed individual performance metrics while providing exemplary service
• Apply the necessary skills and knowledge to research, analyze, and solve problems quickly and accurately
• Exercise good judgement, make informed responsible decisions that maintain the intergrity of the company
• Support and respond positively to change in our fast paced and constantly improving environment, thrive as a change agent, be able to keep up and function well with our pace
• Duties reflect substantial variety and complexity
• May be asked to assist with special projects, roles, and responsibilities on a limited, rotational, or ongoing basis
• Assist with other departments in a variety of capacities and performs administrative and other duties as assigned

Requirements

• Minimum 1 year call center experience
• Must have strong communication skills, both written and verbal
• Must have strong computer skills
• Minimum of 30wpm
• Must be approachable, patient, and understanding
• Must be flexible in any situation
• Self motivated

Compensation

$9/hour

Typical Day

Monday-Friday 9am-6pm, maybe be required to work an occasional Saturday.

To apply, please submit resume to Alison at alisonhr11@yahoo.com or call 330.869.2399!