JOB SUMMARY:

Responsible for answering inbound customer service calls regarding supplemental insurance products.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Delivers timely, accurate customer service
• Responsible for receiving inbound calls
• Ensures the highest level of customer satisfaction
• Meets and maintains productivity and quality standards
• Able to meet and maintain availability standards, schedule adherence and attendance guidelines

• Excellent customer service skills
• Organizational and problem solving skills
• Ability to work in a fast paced environment
• Demonstrated initiative
• Maintains a supportive, positive attitude
• Analytical ability at a level sufficient to understand and resolve client/customer requests and concerns
• Strong verbal and written communication skills
• Ability to handle escalated calls
• Ability to prioritize effectively, and successfully complete multiple tasks within assigned deadlines
• Ability to work in a team environment, resolve problems and receive constructive feedback
• Ability to follow a set work schedule and adapt to changes as necessary

• High school diploma or equivalent
• Prefer a minimum of 1-2 years as a telephone and/or online customer service representative
• Excellent customer service skills
• Proficiency with a computer
• Ability to type 5000 keystrokes per hour required

ZC Sterling is an equal opportunity employer. It is the policy of ZC Sterling that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry.