OPPORTUNITY FOR ACHIEVEMENT™...


At Bank of America we take great pride in creating career opportunities for our associates - and we provide them with the training and support they need to achieve their goals.

Bank of America is seeking professional and motivated candidates interested in the following opportunity:

Provides customer solutions by providing seamless delivery of service, sales and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service and sales. Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience.

Requirements:

• Ability to work within the operating hours and days for this position as outlined in the posted job requisition.


• Ability to work the required days and hours as listed in the job requisition without any absences or vacation time in order to attend mandatory training


• At least an intermediate ability in computer skills


• A minimum of 1 year of experience working with customers


• At least 1 year of experience handling difficult situations with customers


• Intermediate proficiency (1-3 years of experience) in written and verbal communications


• At least 1 year of experience working in sales

• Ability to work weekends, either rotating or set days as outlined in the job requisition


• Ability to work evenings, either rotating or set days as outlined in the job requisition


• A minimum of 1-2 years of experience in the Banking/Financial industry


• A minimum of 1-3 years of experience working in a call center


• A minimum of 1-3 years of experience working in customer relations


• A minimum of 1-3 years of experience performing repetitive tasks based on existing operating procedures under close supervision or from detailed written procedures

In return for your talent, Bank of America offers outstanding career opportunities and advancement and promotes a healthy work/life balance through special benefits and programs.

Bank of America is an Equal Opportunity Employer M/F/D/V.