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Job Description:
Bilingual English and Armenian, Farsi, Arabic, Korean, Spanish or Cambodian.
Job Duites:
Respond to telephone calls from participants, provide first contact resolution whenever possible, refer callers to the appropriate case manager or career development specialist for service. Performs data entry, as caller is providing information over the phone, in accordance with established individual objectives and defined quality levels. Performs appointment scheduling within the specified states. Verfiy/correct characters through imaging system as requested. Prepares mail in accordance with desk procedures, production, and quality goals and standards.
Job Experience:
Must be fluent in English and speak a 2nd language (fluently) as specified above; call center preferred but not absolutely needed. Able to navigate in Windows, attention to detail and excellent customer service skills.
Minimum Education Required: High School
Years of Experience Required: At Least 3 Years
Expected Travel Time: None
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