Neighborhood's employees come from a diverse background but all are committed to creating a more equitable health care system. Our array of experiences allows us to have a broad perspective and great creativity in facing whatever challenges arise. Unlike many other health insurance companies, we have nearly 30 nurses and social workers on staff. This structure speaks to our focus on active and compassionate care management for our members; we know that people who are alienated from the health care system require additional advocacy, outreach and support.

Neighborhood offers an exceptional compensation package to employees. We annually review base salaries/benefits and adjust as appropriate.

Customer Service Specialist II

Overview:    

Should posses a genuine desire and commitment to assist customers and support the Mission, Vision and Values of Neighborhood.

Qualifications:

Required: 

·         High School degree or equivalent

·         Spanish Speaking

·         Attention to detail a must

Preferred:

·         Exceptional oral and written communication skills

·         Minimum of 2+ years of customer service or call center experience     

·         Proficient in computer skills

·         Strong listening skills

·         Exceptional Organizational skills

Duties and Responsibilities:

Responsibilities include, but are not limited to the following:

Ÿ  Research, reviews and responds to all complex inquiries that are received through incoming calls, e-mail or written correspondence

Ÿ  Contacts and educates new members about Neighborhood services

Ÿ  Has a broad knowledge of all lines of Neighborhood business

Ÿ  Provides accurate documentation regarding the inquiry in the all Customer Service Call Tracking Applications

Ÿ  Knowledge of Neighborhood Organizational Structure, Customer Service Workflow and Operating Procedures

Ÿ  Excellent interpersonal and communication skills

Ÿ  Ability to train Customer Service Specialist III

Ÿ  Specializes in coordinating administrative task specific to member request

Ÿ  Ability to answer switchboard calls to relieve receptionist when needed

Ÿ  Knowledge of Customer Service – Service Levels and NCQA/HIPAA Standards

Ÿ  Provides telephone and/or administrative support for the Customer Service Department

Ÿ  Represents Neighborhood to internal and external customers in a professional manner

Ÿ  If assigned responsibility for marketing outreach:

-         Makes and receives phone calls with the intent of promoting or selling company products or services using a prepared marketing script

-         Responsible for follow-up calls to potential members using a prepared marketing script

-         Convince potential members to join Neighborhood

·         Performs other assigned task as needed

 

 

 

Neighborhood is an EOE M/F/D/V and an E-Verify Employer.