Job Summary
- Company
- McMaster-Carr Supply
- Location
- Santa Fe Springs, CA 90670
- Industries
- Manufacturing - Other
- Job Type
- Full Time
- Employee
Customer Service Specialist
About the Job
Company Description:
For over 100 years, McMaster-Carr has supplied industries world-wide with the products needed to maintain, repair, and operate everything from manufacturing facilities to movie sets. We are a business-to-business distributor with a 3,500 page comprehensive catalog containing over 465,000 different products needed to maintain, repair, and operate everything from manufacturing facilities to movie sets. Our employees are smart, detail-oriented individuals who work hard to ensure the continued success of our company. Whether solving a customer's product selection problem, entering a customer's order, or tracking a shipment, each employee makes a difference.
We work in an achievement-based environment where success is recognized and rewarded. If you are looking for a challenging and rewarding position at a company that understands the value of hard-working employees, we encourage you to apply.
In return for your talents we offer a generous wage and benefits package including:
- Medical, dental, and vision insurance
- Profit Sharing
- 100% tuition reimbursement
Job Description:
Our customers call, email, or fax us with their inquiries and requests and they need you to help them solve problems, choose products, and handle their orders. Our Customer Service Representatives consistently demonstrate their superior customer service skills by consistently meeting and exceeding customer expectations.
They work to develop effective solutions to customer problems and questions to build customer relationships and increase customer loyalty and retention as well as efficiently answer customer inquiries to place orders and solve problems.
Requirements:
- Product knowledge in an area of industrial supplies or experience in industrial preventative maintenance or repair can help you qualify, but is not required.
- Ability to identify problems and offer alternative solutions and/or courses of action based on available resources.
- A demonstrated commitment to providing superior customer service.
- Excellent communication skills and is able to convey information clearly and concisely.
- A dependable, detail-oriented performance.
- A college degree is preferred but evidence of achievement in school, your career or your interests is a must.
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Contact Information
McMaster-Carr Supply
