We are a privately held, third-generation, family owned consumer products distributor and manufacturer's representative that has been successful in our marketplace for over 47 years. We specialize in consumer electronics, housewares, and hardware products. Our customer community spans the retail, grocery, premium, promotional and incentive markets.

Benefits available: 401K, health, life, and disability insurance, flexible spending programs, paid vacations, holidays.

Compensation package includes possible bonus + profit sharing. 

Reports To: Manager, Customer Service

The Customer Service Specialist is responsible for customer sales order processing, factory purchase order processing, and direct/indirect customer support.  This position will interface with accounting, sales, purchasing, inventory management, and warehousing.

RESPONSIBILITIES

Order Entry

Manage all post-order activity for assigned clients or processes.

Responsible for developing a thorough understanding of our internal ERP system and customer/vendor order entry systems.

Timely entering of all sales orders and purchase orders in our ERP system

Entry of orders into factory/vendor order platforms.

Download orders from clients using email, phone, fax, and web-based systems.

Coordinate all order requirements including routing requirement, decorations, and special instructions with sales and client services.

Customer Service

Provide proactive support for order status, expediting, and order resolution.

Provide impeccable service and professional phone manners with all customers and factories, building relationships and trust.

Miscellaneous

Develop strong working relationships with accounting, sales, client services, and IT.

Manage priorities, as established by the Customer Service Manager

Support the work efforts of other related Company departments, by participating in cross-functional teams

SUGGESTED QUALIFICATIONS

Two year degree or equivalent experience

2+ years of previous order management and customer service experience

Strong computer skills with proficiency in MS Office.  Experience with Sage Accpac Advantage Series and CRM a plus.

Good with numbers.

Excellent problem solving skills.

Flourishes in a fast paced, dynamic environment.

Ability to see a task to completion and communicate results.

Strong listening, written and oral communications skills

Excellent relationship management skills

Adept at multi-tasking in a high transaction environment.

Excellent attention to detail

Fast and accurate typing skills

Excellent written and oral communication skills

Ability to effectively manage customer relationships

Positive attitude and excellent work ethic