Customer Service Supervisor

Providing world-class service to our customers is what we do best.  Our #1 goal is Customer Satisfaction, and with double-digit growth year after year, we continue to raise the bar for service in our industry.  With a our state-of-the art new Contact Center opening in less than a month, we’re adding to our already bright group of CSRs and seek a Customer Service Supervisor to lead, coach, and motivate our new reps. 

Working in the shooting and hunting industry is a huge bonus to this job!  In this role, you’ll have the opportunity to interact with the best and brightest minds, those most knowledgeable of the shooting industry.  You’ll get to work with guns, shooting, hunting, and outdoor products on a daily basis, and you’ll be charged with developing a group of customer service reps to continue our tradition of industry-leading service.  Primary responsibilities will include coaching and monitoring CSRs to increase productivity and maintain Customer Satisfaction, designing and implementing training programs and motivating and recognizing Employees on a daily basis.  This person will play a vital role in our Inbound Contact Center.  You’ll lead a team of 15-25 customer service representatives, be continually challenged, and have the opportunity to take your career to the next level in a rapidly growing environment. 

Primary Requirements

The ideal candidate should:

• Be extremely energetic and have a great attitude
• Have excellent analytical, decision-making, and problem solving skills
• Be experienced in the shooting, hunting and firearms industry
• Have proven supervisory or team-lead experience and be ready for a challenge
• Be flexible to cover shifts between 8:00am-8:00pm Monday-Friday and 9:00am-5:30pm on weekends
• A Bachelor’s degree is required.

If you have a passion for being challenged, working and playing hard, and you’re ready to turn your passion into your next career opportunity, forward your resume to:

MidwayUSA

Attn: Human Resources

5875 W. Van Horn Tavern Rd.

Columbia, MO 65203

E-mail: HumanResources@MidwayUSA.com

Phone: 573-447-5135

Fax: 573-445-2698

Website: http://www.midwayusa.com

Drug Free Work Environment

EOE