We're a company whose values - Integrity, Respect, Performance Excellence, and Accountability - guide the actions of every member of our team, and serve as a source of pride. They are a reflection of our determination to provide superior solutions to all of our global clients.
Our mission is to deliver value through global capabilities, integrated service portfolios and our commitment to a customer-first philosophy. Our employees drive our vision - to be the premier global communications partner for large business customers, government and education.
What We Do:
At Verizon Wireless we believe in delivering a world-class customer experience. We embrace a culture of customer-centric behavior, strong financial discipline and ethical practices. We strive to provide a challenging and innovative employee work environment, and we offer Total Rewards for a job well done.
What We Offer:
When you help us deliver on our promise to our clients, we return the favor by delivering best-in-class rewards and benefits to you through our Total Rewards package, including medical/dental/vision from day one, 401(k), paid vacation and holidays, work/life programs, continuous learning, and generous tuition assistance.
What Are You Waiting For?
With so many opportunities within so many disciplines, there's certain to be a position that's just right for you at Verizon Wireless. Visit www.verizonwireless.com/careers to learn more.
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Career Video Length: 2:57 min |
| Job Reference Number | 243444 |
| City | Murfreesboro |
| Business Unit | Customer Support/Client Care |
Responsibilities Qualifications
Looking for a challenging career with unlimited potential for growth? Then it's time to consider Verizon Wireless. We believe in peak performance, and that means more than just striving to be the best – it means being the best. We're a confident and powerful team of individuals who feel part of something special, and drive towards the goals we set high for ourselves. You too? Then you might be perfect for a career as a Verizon Wireless Customer Service Supervisor. Your ability to share your knowledge and experience with others makes you a genuine champion. As a leader and motivator, you're adept at directing and coaching others to do their most productive work. Always ready to lend a helping hand, you easily share your supportive nature with those around you. Your strong interpersonal skills enable you to resolve complicated issues with ease, and the pride you take in delivering positive resolutions time after time makes you the ideal Verizon Wireless Customer Service Supervisor.
You'll need 2 years' direct customer contact experience, 1 year in a call center, and 2+ years in a supervisory role, along with strong project/team management skills. Familiarity with wireless technology/applications, billing systems, staff development, and MS Office is a must. An associate's or bachelor's degree and bilingual (Spanish/English) skills are preferred.
In return for all of your efforts, we'll be very proud to offer you comprehensive benefits that are truly Total Rewards, including: award-winning training, a competitive salary, medical/dental/vision from day one, 401(k), work-life programs, phone discounts, generous tuition assistance and so much more.
We are an equal opportunity employer m/f/d/v.
It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.
We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.
