Overview of position

This is a part time, temporary position

This is a non-exempt position

This position reports to: CS Manager

This position is not eligible for benefits. 

Essential Duties

Records S/N on invoice from distribution reports

Enter customers and initial order entry for online orders

Follow up on credit card issues

Follows up on POs on a daily basis

Gets and sends tracking on drop ships

Accurately records interactions with customers/vendors in database

Assists OP Lead and other CS Reps as needed

Other duties as assigned

Qualifications

Willingness to provide excellent customer service

Computer Literate & Internet Savvy

Detail-Oriented

Demonstrates good judgment

Able to work without supervision

Able to prioritize

Flexible

Positive Attitude

Desired Qualifications

Intelligent

Customer Service Experience

Good Technological Aptitude

Able to problem solve and prioritize

Works Closely with:

OP Lead

CSR 1 & 2

CS Manager