Customer Supply Chain Analyst

Customer Supply Chain Analyst 

Rogers, AR

Unilever’s mission is to add Vitality to Life.  We meet everyday needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life.

Unilever is among the Top 70 of the Fortune Global 500 Companies.  We are also one of the world’s leading suppliers of fast moving consumer goods in foods, household and personal care products.  Our purpose is to meet the everyday needs of people everywhere – to anticipate the aspirations of our consumers and customers and to respond creatively and competitively with branded products and services, which raise the quality of life.

Responsibilities

1. Data mining of customer web based information site(s) for tracking and compiling Unilever's performance results. Gain full understanding of customer supply chain processes, directives operations & terminology.

2. Analyze customer scorecard metrics for gaps vs. Unilever KPI’s of similar metrics. Recommend action steps to mitigate ongoing issues or substandard results.

3. Assist Customer Supply Chain Manager with development of action plans to improve mutual KPI results and issue resolution.

4. Conduct thorough analysis of specified customers’ supply chain and/or initiatives using project management skills. Recommend actions required for implementation at customer & HPC.

5. Update new SC data repository of customer complaints, issues and resolutions. Links closely with the BPD Customer Integration team.

6. Participate as a core member on the Customer Support Operational Teams.

Challenges

1. Evaluating trade-off of time, cost and service to satisfy both Unilever and its customers.

2. Must see “big picture” in analyzing and/or solving complex and sometimes focussed issues so that modifications could allow HPC to leverage initiatives with other customers.

3. Participate in the execution (either pilot or full roll-out) of new programs.

4. Continual change via customer initiatives that could counterbalance HPC SC directives.

5. Evaluating the cost & complexity of customized services with the improvement in service to top customer & potential revenue enhancements.

6. Identification and acquisition of previously unused data to gain new customer or channel insights. Overcoming the reluctance of the customer in sharing pertinent data for improvements.

Scope

Evaluate multiple customers’ supply chains to ensure that the customer could benefit from a mutually integrated supply chain with Unilever. Customers could represent over $800 MM in NSV.

Ability to become the resident expert on various customer’s unique systems that are continually changing

Strong SAP knowledge with a full understanding of HPC’s supply chain.

Act as critical linkage to to sales and broader supply chain team.

Minimum Requirements

o Undergraduate degree in Logistics, Engineering or Business

o Strong Access knowledge for database creation, reporting and maintenance

o Project management experience

o 3+ years of relevant Logistics/Operations/Manufacturing/SCP – CCD experience a plus

o Experience in multiple logistic disciplines is strongly recommended

o Knowledge of HPC tactical “Business Objectives”

o Technical understanding in CCRS, SAP, AMPS, Logistics Analysis.

o SAP and RetailLink

Required Competencies and Skills:

- Organizational Awareness

- Breakthrough Thinking

- Seizing the Future

- Project Management Skills

- Passion for Growth

- Application and Exploitation of IT

Unilever offers a competitive compensation package which includes:  Medical & Dental Plans, Life Insurance, including spouse & children, Health Care Flexible Spending, Dependent Care, Retirement & Savings Plans, Tuition Reimbursement, Paid Vacation and Holidays.

Visit our website at www.unileverusa-careers.com or to apply now, click on the link below.

https://recruitment.unileverservices.com//MAIN/careerportal/job_profile.cfm?szOrderID=19324

Unilever is an equal opportunity employer.  It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

Employment is subject to verification of pre-employment drug-screening results and background investigation.