Sabrix Inc. (www.sabrix.com) is growing quickly!  We are a leading provider of transaction tax management solutions for companies of all sizes.   The company’s flagship product, the Sabrix Application Suite, meets the requirements of complex, globally distributed companies by providing consolidated transaction tax management for the U.S. and international tax authorities and further unlocks the value of leading ERP platforms. 

More recently, Sabrix has introduced the Sabrix Managed Tax Service (MTS) an outsourced sales and use tax compliance service for small- to mid-sized companies.  Similar to outsourced payroll services, Sabrix MTS operates as an extension of a company’s finance department to eliminate the hassle, control audit exposure, and reduce the total cost of sales and use tax compliance.  Sabrix MTS combines an on-demand version of Sabrix’s enterprise tax management solution with the services of tax professionals to deliver an end-to-end solution.

The marketplace is demanding our products, and Sabrix is poised to grow significantly over the next several years in both the US and internationally.

Come join our rapidly expanding company as we move into the next phase of our exciting history—you’ll get the chance to work with very talented and experienced teams at Sabrix, who all possess the desire and entrepreneurial spirit to make this a wildly successful company!  We work hard, but we make sure to have fun along the way.  If this describes you, we’re looking for qualified and talented people to join our team!

To view or apply for a position at Sabrix, go to http://www.sabrix.com/careers.html

Job Title:                      Customer Support Analyst-Functional

Reports to:                   Customer Support Manager

Location:                      Lake Oswego, OR

Department:                 Customer Support (Corporate)

Job Summary: 

You are responsible for interfacing with customers, company sales and/or service representatives to manage all support and feature enhancement requests.  In addition to responding to support incidents logged by customers and ensuring proper resolution according to prescribed service level agreements, you will work on assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.  You will receive minimal direction on routine and general problem solving issues.

Job Responsibilities include:

·         Provide first line support for customer service requests logged either through the Sabrix Support Network or through the toll free customer hot line.  Support includes:

o    Researching initial request

o    Confirming expectations with the customer

o    Resolving requests using existing knowledge base, historical records and/or own experience.

o    Follow established escalation procedures to assign request to appropriate level as required.

o    Follow up on all open and assigned requests and ensure closed loop process and communication occurs throughout the life cycle of the request.

·         Manage and enhance customer support system and knowledge base to encourage further self-service capabilities by customers and partners.

·         Evaluate existing customer support plans and procedures.  Update as required.

·         Assist with other technical and analytical projects as assigned.

·         Convey customer feedback to product management and executive staff.

·         Maintain a working relationship with all departments

Job requirements:

·         Bachelor's degree in business, information systems or computer science or equivalent experience.

·         2+ years of equivalent experience including experience with ERP applications and help desk operations.

·         Experience with tax automation systems as part of an ERP (Sabrix, Vertex, Taxware etc) is desired

Special skills and knowledge requirements:

·         Strong technical acumen.  Ability to learn new technologies quickly.

·         Experience with relational databases desired, not required.

·         Experience with Application Servers desired, not required.

·         Experience determining and developing requirements for enterprise financial solutions

·         Good project management skills and experience

·         Ability to manage multiple priorities (adept at multi-tasking)

·         Commitment to detail and follow through

·         Strong interpersonal communication and customer interaction skills

·         Must be creative, innovative and flexible with the ability to work in a matrixed environment.

·         Detailed understanding of general business and management practices is highly desired

·         Experience with multiple Operating Systems (Windows, Linux, AIX)

·         PC and related software applications.

·         ERP applications experience (Oracle Financials, SAP, PeopleSoft, etc)